I can't open Norton 360 Main Window

Norton Security | Norton Internet Security
1

I have had Norton 360 for about a week now and whenever I try to open the "Main Window" all it does is go to the configuration wizard, then it closes.  Since yesterday whenever I try to open something such as iTunes and it has to connect to the internet it can't do it.  It keeps telling me there is a problem connecting to the internet, but there is nothing wrong with my bleeping internet connection.  I looked for a solution to my problem online and everything that came up said my firewall wasn't allowing iTunes to pass through.  I changed that, but it still won't work.  Which leads me to believe NORTON is the bleeping problem, but I can't do a bleeping thing about it because I can't open Norton.  All this has just been a head ache

 

PLEASE HELP

Message Edited by Haveugotserved on 01-04-2009 10:27 PM
2

Hi Haveugotserved,

 

Welcome to Norton Community!

 

I think, the problem is with the installation itself since you have not yet completed the configuration. You can try running Norton removal tool multiple times(2-3 times) and the reinstall Norton 360. You can download Norton removal tool from this LINK. For re-installation, better download the latest version(Trailware of Norton 360) available in this Symantec Web Page. After installation, run LiveUpdate repeatedly until you see the message that no more updates available. You may need to restart in between running LiveUpdate. Then try to run a comprehensive scan. Let us know the results.

 

Yogesh

 

3

Whenever i try to download the removal tool i get "Internet Explorer cannot display the webpage".

4

Check with your Internet service provider(ISP) and make sure that you have FTP enabled. You can download the Norton Removal tool only through FTP. If you don't have it enabled in your computer, try to download it in any other computer which is having FTP access and then transfer to your computer through CD-RW/Flashdrive.