No matter how I try, I cannot reach the computers that are on my security map. Specifically, I have a desktop and a laptop whose files I want to share, and whose printer I need to use. I'm running the latest VISTA version on both. Both are recognized by my router and on the security map. Both are turned on in network sharing to share. But I can't even ping from one to the other. They time out.
Where I used to get the login upon request, since I installed network security 2011 this has not been happening.I'm sure this is a simple problem, but I've not found the solution anywhere.
Norton is the latest, an upgrade from an older version that ran fine: 18.5.0125. In both cases it's running Vista SP2 32 bit, one is home premium, the desktop is ultimate.
***BTW***Thanks for your help. Seriously! Here's an update: pinging the desktop from the laptop times out. Pinging the laptop from the desktop comes back with no problems.
NIS was installed clean from purchase, and I've only used NIS, on any computer for ten years, having had great support and no slowdowns...until now! The NIS updates have been running flawlessly and seamlessly on both boxes since I ran the upgrade. In fact I have had no other problm but the frustration of not being able to access files or printers, something too easy to work around, but not without frustration.
Remote monitoring is set up on both, and it says "disable" on each. Each computer is on the map, and all computers read "shared".
After posting this reply, I'll turn off the firewall on both, and see the result. I'll post if there is any difference.
From what you are describing this was working before you installed NIS 2011, is this correct?
The fact that you turned OFF the NIS Smart Firewall would indicate that something else is causing this.
I have seen a few rare occasions (including on my own test laptop) where one of the Windows firewall profiles was incorrectly left turned ON and was causing problems. So let's check this.
From start menu, type in "windows firewall" in the search box.
This will bring up the Windows firewall configuration window.
There will be 3 Windows firewall profiles:
Domain
Public
Private
Ensure that each profile says "Windows Firewall is off". See image below.
I wanted to update my info. When I turned the firewall off, I tested only from my desktop, trying to logon to the laptop. That, if you remember is the computer that will respond to the laptop's ping, but that successfully does ping and receive the laptop's response. When I tried this second time, with the firewall down, the laptop was able to log on to the desktop's shared files, and everything worked. When I turned the firewall back on, everything was lost again.
The connection does not work at all the other way.
The connection does not work at all the other way.
Now I'll go and check your post. Thanks so much!
Pete
Hi Pete,
Does this mean it does not work at all the other way even if the NIS Smart Firewall is OFF on both computers?
You said this worked before you installed NIS 2011 but just to make sure you have your workgroup set the same on all computers, correct?
Again if NIS firewall is completely turned OFF on BOTH computers and you still cannot access the other computer, then it is unlikely that NIS is causing the issue. However you can bring up NIS history logs to confirm if there are any entries logged when you attempt to do the connection between computers. Click on History from the main NIS user interface window. Try to connect again and refresh the history logs.
Do you see anything there?
You can also check Windows events to see if anything is being logged there. Type "events' in the start menu search box and search through Security and System eventes.
Also, have you double checked your router settings to ensure that it is not blocking communications?
No matter how I try, I cannot reach the computers that are on my security map. Specifically, I have a desktop and a laptop whose files I want to share, and whose printer I need to use. I'm running the latest VISTA version on both. Both are recognized by my router and on the security map. Both are turned on in network sharing to share. But I can't even ping from one to the other. They time out.
Where I used to get the login upon request, since I installed network security 2011 this has not been happening.I'm sure this is a simple problem, but I've not found the solution anywhere.
Sometimes with eight kids and school projects, it get hard to get back...
***You asked: Does this mean it does not work at all the other way even if the NIS Smart Firewall is OFF on both computers?
That's correct. It does not work at all the other way, with the firewall down. But it does work the one way. This indicates a combination of problems, I know, but I have no idea where to begin.
****You said this worked before you installed NIS 2011 but just to make sure you have your workgroup set the same on all computers, correct?
Again. That's correct. It did work and it stopped working. I have been able, signing on with my password, to use the printer and save to the mega hard drive I bought for that purpose. (It took a while to figure out that my name is not my name, but "owner".)
****Again if NIS firewall is completely turned OFF on BOTH computers and you still cannot access the other computer, then it is unlikely that NIS is causing the issue. However you can bring up NIS history logs to confirm if there are any entries logged when you attempt to do the connection between computers. Click on History from the main NIS user interface window. Try to connect again and refresh the history logs.
I tried using the history, and didn't see any clear indications of intrusion or attempted connection. The hardest part for me is that I can't find where I can just allow the connection...just set up the firewall to automatically accept the other computers...I don't know where to go besides the map, to tell the firewall "This computer is OK.
As a further aside, any problem with the DSL router can be eliminated. My daughters laptop, with Windows 7 connects first time every time with both...She is running the same NIS as we.
