I cant renew my norton on my computer

I just renewed my norton but the servers? wont let my computer know. When I renewed my sisters comp it did it automatically. Also, when i looked under my norton account and it doesnt appear under my products. i t only appers under order history or something like that.. and there is no download button there.. I am so frustrated. i have gone through all the faq and i cant get my problem resolved. anyone that had the same problem know how to solve it.. Please