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Issue abstract:
Detailed description:
Product & version number: Norton 360 std
OS details: google chrome
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
@PA_Barratt I believe your post should have read as posted below:
***Could you please review the suggestions below and change anything you may believe will result in a different outcome for us and post back your results?
-Your OS is Windows? If so. What version and build?
-Your browser is Chrome? Please review this article:
SA
Hi
Sorry yes windows Windows 11, version 24H2
Screen res 3840x2160
altering the scaling (which is set at 150% recommended) alters the page and background but doesnt alter the window the Norton menu opens in and you cant expand that window to full page.
Having got the setup optimised for all other programs and websites etc i dont want to have to adjust things just to view Norton’s dashboard ?
Altering the screen res again alters the background page but not the norton window which just get larger or smaller but doesnt alter its viewable content
I think i will just ask for my money back under the 60 day money back program.
Can you test one more scenario for us? Drop your resolution to 1920x1080 in Windows, reboot then recheck again. I want to see whether Norton is using Windows 11 system flags or if its just missing them all together. Thanks in advance.
SA
That’s interesting so i did that, halved the resolution and rebooted , its now showing a complete Norton menu.
Also Google earth now works ( before everything was so small it was impossible to use)
Seems a bit daft having to run a hi res monitor at half the recommended res as everything is now huge but maybe if i play around with text size etc i could make it usable. It wont let me take the scaling down as its now at 100% anyway ( was 175%)
I will play around at this res and see if i can live with it or just go back to MS defender ?
Your thoughts ?
I would stay with Norton, as a case in hand. I went back to an older version of Norton until the latest releases were calmed down enough to run without issues on my hardware. It paid off, I am now back to using the latest releases as of two days ago. Glad I waited things out, the fixes often don’t come when we expect them.
Conversely, Norton IS totally aware of the scaling issues being posted. The dev teams are working the issue pro-actively as well, although we may never see them post here on the forums. The new Norton releases aren’t playing nice with high resolution video for whatever reason. My feeling is that its programming related and will get corrected, when, is the issue in hand as we Guru’s don’t have access to that team or its progress. Stay the course. That is my suggestion if you can live with a lower resolution for the interim.
SA
Many thanks for your thoughts
I can live with the resolution and see if they come up with a fix. I only really use the high res for my photography and photo editing.
Day to day i just run my web site and spend too much on amazon:-)
thanks again for your interest , people like me need people like you to stop us throwing things out the window with problems like this.
You’re most welcome as always, and thanks for the kind words.
SA
Just an update which might interest you or help others
I left my screen on 1980/1020 but couldn’t get on with it so last night changed back to 3840./2160 and now the norton menu is working correctly and all is visible. its odd because when i tried this when i contacted you i did reset and reboot several times with no luck, any way it now works fine on high res and low res thanks.
Good news indeed. Thanks for the post back.
SA
