I cant't activate my new product

Norton Security | Norton Internet Security
1

I've downloaded my new product but no icon has appeared on my desktop so I can't activate the product. Please can some help me out.

 

Thanks

2

Thanks for coming back Bombastus. I just clicked the big yellow butt to start the download and nothing else. Is it safe to try and download again?

3

Should've been button, sorry.

4
cateran wrote:

Thanks for coming back Bombastus. I just clicked the big yellow butt to start the download and nothing else. Is it safe to try and download again?

Hi,

Before you try again I have to ask if there is/are any other security products installed? Windows Defender, Micorsoft Security Essentials, etc.? If any are installed they must be disabled/uninstalled before 360 can be downloaded and installed. Security products are very picky about the company they keep and they absolutely do not like other realtime scanners sharing space with them on the same system.

After that cleanup and reboot you should be able to install 360. If it fails again it means that some of the program is present. In that case try this;

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20110217171332EN

Let us know what happens

5

I've downloaded my new product but no icon has appeared on my desktop so I can't activate the product. Please can some help me out.

 

Thanks