go into the program to re-activate it, there was a red "X" in front of the desktop icon. Clicking on the icon does nothing. If I try to access NIS via Windows, it is not clickable either. Have tried to "chat" with tech support 5 times; however, when I try to grant them access for a "go-to-assist" session, nothing. Eventually, the "chat" is disconnected as well. Thank you for any advice. I'm about to contact McAfee and ditch Norton, as I can not get a human being to speak with me.