I don’t think lock is working properly

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Issue abstract:

Detailed description:

Product & version number:

The child device was on lock. The device was able to send sms messsages to two separate people, not in emergency contacts.
I also received an alert to say that the child has turned off permissions for Norton family on this device.
How is that possible?

Hi @MrsNm_aitchison ,
Our analysis indicates that few permissions are missing on the child’s device.
Could you please check this help link and follow the steps to enable them.

Thanks,
Norton Family Team