I bought Norton Mobile Security (Full Version) last September.
I paid £29.99 for a retail box from Comet. Anti Theft came as a "free" plug in.
It worked fine until Norton cancelled my subscription early in January, even though my license is valid until next September.
I was not told about my subscription being cancelled and I did not notice until late in January.
Since then, I have spent over 6 unsuccessful hours on the telephone with Norton Support.
I have had to install logging software on my mobile device, and I emailed the logs to Norton Support at the request of the Technicians, even though I expressed that I didn't really want to do that.
In short, I have done everything asked of me by various Support Technicians, numerous times.
I have been promised a call back by them on at least 4 occasions and there has been no call back.
Today, on the Norton Management website, my PC, and my mobile device are both showing as 'offline' - even though they are both connected with a reasonably fast, and reliable connection.
When I could use the service, I found the 'Find Device' feature to be pretty useless.
Norton Anti-Theft tracks the device location using Google location services which are not very accurate in my area.
The 'Sneak Peek' feature seemed to be the best tool in the event of having to retrieve a lost/stolen mobile device.
Since my subscription was cancelled in January, the Sneak Peek feature consistently fails, usually with the report "Failed to take a photo. Please try again later.".
I am very unhappy that my problem has now been ongoing for MONTHS and I appear no nearer a solution than when I first reported it.
I want my Norton products to work as they are advertised.
I do not want broken promises from Norton Support.
I feel ripped-off because I have paid for a service that I am unable to use.
Please can anyone help?