I got problems, reinstalling not working

Not sure if this is even a Norton problem but here is what is happening.

- Had a hard drive crash

- reinstalled vista and all updates including sp2.

- reinstalled norton 360 premier from website

- it ran fine until I restarted my computer. Told me to reinstall norton.

- Used that other program to uninstall everything norton.

- followed all those steps and it worked, until I restarted my computer. then it tells me to reinstall again.

- another symptom is adobe flash cs5.5 and Dreamweaver will not access the net. I thought it was a firewall problem with norton (windows firewall is off) but Norton is not running.

 

 

Not sure if this is even a Norton problem but here is what is happening.

- Had a hard drive crash

- reinstalled vista and all updates including sp2.

- reinstalled norton 360 premier from website

- it ran fine until I restarted my computer. Told me to reinstall norton.

- Used that other program to uninstall everything norton.

- followed all those steps and it worked, until I restarted my computer. then it tells me to reinstall again.

- another symptom is adobe flash cs5.5 and Dreamweaver will not access the net. I thought it was a firewall problem with norton (windows firewall is off) but Norton is not running.

 

 

jmedia

Welcome

 

Sounds like there's a bit more than just an install problem. Did you run a full scan right after the install/reinstall? Also, did you run chkdsk /f to make sure that there were no bad sectors where parts of programs might be stores and not a ble to work? Look for additional help and questions here. We all admit to not knowing everything about everything. Well at least some of us do :smileyhappy:

The 8504 error can sometimes be caused by a malware infection.  Is there any chance that the machine is infected?