I have a Trojan.Gen/Trojan.gen2 and Trojan.Zeroaccess/Trojan.Zerpaccess.b

Norton Security | Norton Internet Security
21

here the combofix.tet

22

step 4. (a)

 

Please read carefully and Slowly

 

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

 

Quads

23

sorry it took so long here the text file

 

24

Part 4. (b)

 

Download OTL http://www.bleepingcomputer.com/download/otl/

 

Disable Norton for say 30 minutes

 

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

 

Press the 

 

 

An OTL.txt  and extras.txt will be created.

 

Quads

25

The extras.txt is missing

 

Quads

26

sorry for got to add

27

Uninstall

 

Ask Toolbar

 

I have to script for the rest.

 

Quads

28

i havent had any thing show up from norton about the viruses i posted but this came up in a scan  Trojan.Zeroaccess!inf

29

The programs I use have their own quarantine folders, that Norton should detect the dead files in those folders.

 

Quads

30

Disable Norton for say 30 minutes

 

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

 

The output log, should be placed in the C:\ _OTL folder after.

 

Attach log.

 

 

Quads

31

How is your system running now??

 

Quads