I have a virus that is really a big problem that Norton does not seem to remove!

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I have a virus that come on every time I turn the computer on, Norton does not remove it!?

Norton Security/360 v22 or v24?
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Did you clear browser cookies n cache?
Do you run browser sync?
Did you recently install any program / browser extension?
Did you recently allow push notifications?
Did you recently change site permissions?
Did you run Norton Full Scan?
Did you run Malwarebytes Scan?