I have an internet conection but My Norton software updater tells me I do not have an internet connection

I have an internet connection and for example can run live update with no problems and can reach all websites etc. But when I try to use the software updater in My Norton, It gives me a "status update" telling that the update cannot be performed because I have no internet connection. But of course I *do* have an internet connection. Likewise in Smart Scan, when it gets to network security check, it tells me I have "no network connection" even though obviously I do have one. If I restart the computer these errors do not occur for a period of time, then they return. I have used Norton NRnR and likewise the problem I am describing went away for a period of time, but returned. Why is Norton not detecting my internet connection? I have Windows 11 on two computers and these problems occur only on one of those machines.

Solution please :)          Norton 360 Premium for Windows

@mgirons: the diagnostic check shows all check marks. "Get support" finds no issues.

Re the software updater, as I stated in my first post above, it sometimes works after a computer restart, or after I do Norton NRnR. Then the next time I run it manually, maybe a day or two later, it does not work and tells me I do not have a network connection, even though I do have a working connection, and have been using the computer on the web the whole time, and doing live updates on Norton too BTW. So *sometimes* the software updater works, and I will even get a pop up telling me "We scanned your programs for updates", at which time I can open the software updater and see what it has detected. and run any needed updates. So it would seem that Norton sometimes does not see my network connection, and sometimes it does. How to fix this?

I find it curious that Norton has never had these issues on my other Windows 11 computer. The computer on which Norton has issues was just recently set up by me in the last few weeks. Is there some setting on the computer that I should double check?

Have you tried running Diagnostic Report from the scans section? Does this show any issues under Network Connectivity Check, if so click on the + icon to drill down for more info. Referring to Software updater, has this previously been run and installed various updates, if so, was all OK before then? Have you also tried running 'Get Support' from Help, this runs diagnostics checking if Norton app is all present & correct?

 

Is the phone you mention a mobile phone, or is it a home phone using the Xfinity service? As you seem to be having difficulties with your PC, your phone, and your TV, it sound like there may be an issue with your Xfinity modem/router. Try power cycling the modem/router. Unplug for 60 seconds and then plug in again and test. 

Just an aside. You may want to stop using the Norton Software Updater. There are a number of threads here where the app does not seem ready for prime time. A couple of systems were actually rendered unbootable. You can request a refund if purchased within 60 days. To request a refund see this Norton Support page.    https://support.norton.com/sp/en/us/home/current/autorenew?inid=communit...

 

Krusty13: I have a wifi connection.

Krusty13: I have a wifi connection.

I am on a Windows 10 pc and been having some internet problems. I think Ethernet is ok, but the WiFi is having issues. My phone has dropped calls a few times and it even causes my tv to pixelate bad at times. My download speeds are all over the place. For example, I start a download and it shows 2 minutes remaining then I look a bit later and now its like 20 minutes. It is Xfinity, I want to change but not to AT&T and thats about it around here.

Do you connect using Ethernet or WiFi?