I have nbeen getting random BSOD failures on mt Windows 7 64 PC. I ran WhoCrashed and it pointed the finger at symnet.sys and symefa64.sys. I then unistalled Norton using the Norton unistall tool and replaced it with AVAST. My PC ran perfectly for a month. I have now removed AVAST and reinstalled Norton and the BSOD is back any suggestions.
I have nbeen getting random BSOD failures on mt Windows 7 64 PC. I ran WhoCrashed and it pointed the finger at symnet.sys and symefa64.sys. I then unistalled Norton using the Norton unistall tool and replaced it with AVAST. My PC ran perfectly for a month. I have now removed AVAST and reinstalled Norton and the BSOD is back any suggestions.
In addition to what dickevans asked - did you run the avast removal tool after you uninstalled it?
http://www.avast.com/en-us/uninstall-utility
Hi,
I am running Norton Internet Security 2014 (I think that is the version). I also have SuperAntispyware loaded but it only runs when I tell it to. I also have WinPatrol.
Regards Keith
Hi,
Sorry just noticed this question. No I just unistalled AVAST via control panel. Didn't know there was a removal tool.
Keith
Hi, Keith. Here is a link to the Avast Removal Tool. You need to run this to clear out any remnants of the program, as Norton won't be happy if it detects other anti malware programs. http://www.avast.com/en-au/uninstall-utility
Reboot after the removal, and then run Norton Live Update until no more are found.
Any further problems let us know, and we can provide further advice.
donaldkeith wrote:I have nbeen getting random BSOD failures on mt Windows 7 64 PC. I ran WhoCrashed and it pointed the finger at symnet.sys and symefa64.sys. I then unistalled Norton using the Norton unistall tool and replaced it with AVAST. My PC ran perfectly for a month. I have now removed AVAST and reinstalled Norton and the BSOD is back any suggestions.
hi donaldkeith,
Please follow what the previous messages tell you, because Norton needs things straight and clean.
May be ther is a conflict between NIS and the other softwares you have under security category. Please try to uninstall them and see if it helps.
One simple question, what does the BSOD Screen tell you about the cause of BSOD? It will be displayed just in the middle left of th Blue screen and mostly will have some hexadecimal values ( like 0x05ffc354 memory reference invalid)
or messages like sample.exe tried to access.... or unknown hardware error.... etc
Please post it such that we can have more detailed view of problem.
Nikhil,
I have now run Avast removal tool. It asked for the directory where Avast was installed but as I had alreay removed it I didn't know the location it had bee in so I left it blank and ran it anyway.
Here is what WhoCrashed reported for the last BSOD
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 14/04/2014 08:14:52 GMT your computer crashed
crash dump file: C:\Windows\Minidump\041414-34647-01.dmp
This was probably caused by the following module: win32k.sys (win32k+0xC4EBE)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF96000194EBE, 0xFFFFF880025EAF80, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\win32k.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Multi-User Win32 Driver
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
Keith
Please answer these queries:
- Have you done any Driver install /reinstall /updation just before you have got BSOD?
- Have you run CCleaner, since you have already removed avast from your system, even before using its uninstall utility? Avast registry entries are difficult to be removed from registry hive by just a simple uninstall, so I suggest running the registry clearner option also (Please backup registry when asled to do so, for failsafe)
- Was your avast IS or Premium or just AV?
- When does you get BSOD? Is it while you are in the middle of some work or just starting NIS?
- From the error codes, I find that the BSOD is not particular to NIS, but NIS components may be a part of the cause. If such is the case, most probably it would be the firewall drivers. Have you done any windows update for your PC before BSOD?
- Have you uninstalled WinPatrol and SuperAntispyware and checked to see if it helps?
Next time the BSOD occurs, please look into your Windows even viewer utility to find the error details.
From small research, I found that this problem is mostly occuring with Win7 and Win8.
Try logging into safemode and see if the BSOD comes there.
The last hand solution for the problem will be to do a fresh install of windows7 or to user windows disk to repair your computer.
Update your graphic driver.
Bugcheck 0x3B is usually related to the graphic driver and the code 0xc0000005 means it's trying to access a memory range it does not have privilege for.
Dave
Hi,
In addition to DaveH's post try also to update or reinstall your ethernet drivers.
Also,do you have any Western Digital software installed??
Last question: Are you one of those CC Cleaner (ab)users??
Thanks.
Regards,
Hi,
the first thing I did was to unistall and reinstall my Realtek ethernet drivers. It made no differance. I have no Western Digital Software.
Keith
Hi,
What GPU model and drivers do you have installed??
Regards,
Hi CV,
I thought I had answered your questios earlier but it seems that document I tried to attach was not appropriate so here I go again.
1. No drivers were changed in any way prior to BSOD. Infact BSOD can occur when the PC is idle.
2. I have not run CClean as I do not have it. I have run Regisrty Mechanic.
3.The version of Avast I had was the free download version.
4. I would rather unistall Norton than reinstall Windows 7.
5. I have attache the WhoCrashed output file for information.
Hi, donaldkeith. You may also wish to run BlueScreenView, to give you some xtra info re the BSODs.
Hi,
I have an Nvidia GeForce GT620 GPU. The driver is 9.18.13.3523, dated 4th March 2014.
Keith
Hi,
Try 331.82 or 332.21.
See if the issue persists.
Remove any previous Nvidia drivers from Programs & Features, including HD audio, Graphics drivers, GFE & PhysX and reboot when necessary.
Download the installer, choose Advanced, uncheck Geforce Experience and select the "Perform a clean installation" option.
Reboot.
Post back the results.
Regards,
donaldkeith wrote:
... the first thing I did was to unistall and reinstall my Realtek ethernet drivers. It made no differance.
Hi donaldkeith:
If you're still experiencing BSODs, the WhoCrashed output you posted in message # 14 points to either your NVIDIA GeForce GT620 graphics card (i.e., a conflict with the DirectX driver dxgmms1.sys) or an outdated rt64win7.sys driver for your Realtek 8136/8168/8169 PCI/PCIe network adapter as the most likely culprit. You mentioned that you uninstalled and reinstalled your Realtek drivers, but have you been able to find an updated driver from your computer manufacturer or the Realtek site?
You might want to try using NVIDIA's Auto-Detect feature at http://www.geforce.com/Drivers to find the best driver version for your GeForce graphics card. The screenshot below shows that the recommended download for the GeForce 8400M GS on my 32-bit Vista system is v. 307.83 (driver v. 9.18.13.783, released 31-Jan-2013) even though a manual search for available drivers on that same page shows that newer Vista-compatible drivers have been released. It's always best to use the driver version recommended by your computer manufacturer (please post back with your computer make and model if you need help finding this information) but I've found that the NVIDIA Auto-Detect utility does a good job finding the best driver for my system now that HP has stopped providing driver updates for my laptop.
Unfortunately, this Auto-Detect feature requires your to have the Java RE installed on your computer (go to https://www.java.com/en/download/ to find the recommended version for your Win OS and default browser - mine is currently Java 7 Update 55). If you decide to install Java on your computer, it's always a good practice to leave the Java plugin disabled in your browser and only enable it when you need to run a Java applet to prevent Java exploits from infecting your computer.
If you'd like to try Nirsoft's BlueScreenView utility mentioned by F4E in message # 15 to supplement your WhoCrashed output, I've posted instructions here that might be helpful.
EDIT:
I'm not clear from reading your previous posts, but have you tried reinstalling NIS using the Norton Remove and Reinstall (NRnR) tool since wiping Avast! AntiVirus off your system?
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MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0 * IE 9.0 * NIS 2013 v. 20.4.0.40
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
I have also been having random BSOD on my computer. Entries in minidump files (see attached file printed from BlueScreenView) indicate the cause, except for one case is SYMNET.SYS which I understand in a Norton driver. I am running Norton Security Suite Ver 21.2.0.38 provided by my internet service provider Comcast. OS is Windows 7 Pro SP1 on Toshiba Satellite.
My first step to resolve this problem was to run Norton's Remove and Reinstall (NRnR) utility to make sure I have a clean installation. However, every time I run NRnR it gives message:
"Failed to detect any Norton product that could be automatically upgraded. Please click here for more information"
The "here' linked to page which says that NRnR is good for Norton Security Suite Version 6.0 and later versions from Comcast. So I am stuck.
I was going to uninstall and reinstall Norton using Windows software uninstaller but from my reading it seems this may not be totally effective in removing all components.
Any advice with this issue would be greatly appreciated.
mddixon wrote:
I am running Norton Security Suite Ver 21.2.0.38 provided by my internet service provider Comcast. OS is Windows 7 Pro SP1 on Toshiba Satellite.
Hi mddixon:
Please see yank's post here regarding reinstalls of Comcast's Norton Security Suite (NSS) . That post suggests removal of NSS from the Control Panel (Add/Remove Programs) followed by a wipe with the Norton Removal Tool (the NRT, which differs from the NRnR Norton Remove and Reinstall tool) and reinstall of NSS using a fresh download from the Comcast site. I'm not sure if that will solve your BSODs but it should get your NSS up and running again.
Download and run the Norton Removal Tool to uninstall Norton Security Suite or Norton Business Suite
Reinstalling Norton Security Suite after running the Norton Removal Tool
yank has also posted detailed instructions on the Comcast forum (under a different user name) in a post titled How To Uninstall/Reinstall Norton Security Suite After a Problem with Norton Program that might be helpful.
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MS Windows 32-bit Vista Home Premium SP2 * Firefox 29.0.1 * IE 9.0 * NIS 2013 v. 20.5.0.28
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS