I have downloaded the new version of Norton Family...problems

I have installed the new version 4 times, and keep getting the same notice: " the following devices are running an older version of Norton Family.  Please upgrade to the latest version to keep it running properly."  When I chek the Web tab in Norton Family, it states :no activity for last 7 days", which is not accurate at all.  I have Family on 2 computers, and have the same results on both.