I have not received my refund as promised

Norton auto renewed my subscription and I went with another protection and requested a refund August 6 2022 and they did acknolidge my request but have not returned my money it is going on 2 months of being ignored. can this site help 

[Edit: Clarified the subject]

Norton Community does not have access to your Norton account, subscription details nor payment method.  

What does Contact Norton Support say regarding your subscription/refund?