I installed Norton mobile on my phone and tried a malware scan as well as an app scan. Both scans show to be running but they ne

I downloaded Norton Mobile Security on my ZTE Valet phone and began a malware scan as well as an app scan. Both scans say scan in progress but they never finish the scan. The scan has been in progress for two days now and Im wondering if it is ever going to finish or if I need to take further action.