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What area are you located cvlals? I will try to provide you with a link for phone and online support. Please be patient, we are here to help.
You are welcome to post here details of the files that will not backup. Someone may have an answer and sometimes Symantec staff drop bye. Also the information may be useful for others to know. You should post your operating system and version, and the version and release of Norton 360 that you are using.
Otherwise I'm sure another experienced contributor will attempt to supply the information you require.
Hi!
I am from Slovenia, Europe.
Windows XP Home, Norton 360 upgrade for XP/Vista (from Norton internet security 2007) on date 2007-07-30; probably 1.0?
The files without succesful backup:
c:\Documents and settings\User\Local Settings\Application Data\Microsoft\Windovs\Usrlass.dat.LOG
c:\Documents and settings\User\Local Settings\Application Data\Microsoft\Windovs\Usrlass.dat
c:\Documents and settings\User\ntuser.dat
c:\Documents and settings\User\ntuser.dat.LOG
Thanks!
Oops, sorry, correction: The files
UsrClass.dat.LOG
UsrClass.dat
Please do following.
Goto Norton Main Window
goto "help and support" in the top right
click help and support and click "About Norotn 360"
Give us the complete version number please.
I will look at your backup issue shortly
I agree you cannot backup these files. The files are all current user registry files in use. This is separate from the "hives" or system registry.
Current user registry files are exactly that, the registry files for the currently logged on user.
You cannot backup an active file, the file has to be closed and not denied and Norton is not designed to backup the registry.
The backup is designed to backup your important files. It is not designed to be able to restore your system (including operating system) in the case of failure. There are other programs like Norton Ghost to do that, and other programs to specifically save your registry, like ERUNT (copright acknowledged) and Lifesaver (copyright acknowledged) besides Windows own general backup tool - Restore Points.
I am sorry you should exclude or not include these files in your backup settings and then the program will not give you the msg that some files were not backed up.
(My version number is 1.3.2.4.)
Now I don't find a possibility to exclude or ignore this 4 files at backuping?
(I am also a little dissapointed: I believed the backup is make complete with system and I am "full safe", otherwise I would not upgrade the program from "NIS" to "360" ... insufficient language knowledge or insufficient adwertising text on webpage??)
Thank you, cgoldman!
Norton is now at version 2, you are running version 1. If you have a licence, I beleive there is a free upgrade to version 2.
I am no longer familiar with vesion 1, because I only have version 2 loaded here.
In version 2, you can exclude files but right clicking the file in Explorer and selecting exclude from backup. There is another way too.
Norton 360 backup is, I believe, designed to back up important files, like your documents, music, videos etc. It is not designed, afaik, to backup the whole system.
The wording for Norton Ghost is quite different - disk image, backs up everything on a hard drive or partition. It also has lightoutrestore.
It is very much a question of what you want or want disaster you wish to protect against. If you hard drive becomes unusuable, Norton 360 backup is not going to restore a new hard disk to the same position before the old one crashed.
Regretfully, I cannot comment on what you read or how you interpreted it. The bottom line however, is that I do not think Norton backup was designed to back up these files. Unless a more experienced contributor comes along and corrects me, I think that is the conclusion you should take away.
With a valid subscription to Norton 360 v1, you can download and install the free update to Norton 360 v2 here: LINK