I have been using Norton 360 for a number of years without complaint. Recently Norton stopped working, ie "unspecified error" message. I decided to re-download the software. I selected Norton 360, it downloaded and started. I was asked for the Product Key, so I dutifully entered the 25 character key and the reponse was that that key was for a different product, as THIS was Norton 360 Premier Edition trial version, NOT what I puchased which was regular N360.
I had the option to locate the product for the key that I have. It downloaded and lo and behold it was the N360 Premier Edition,
Trial Version.
Next tact was to logon to MyAccount, go to my purchases, select the link for the product I ACTUALLY purchased.
So I downloaded that. No such luck, guess what, N360 Premier Edition trial version.
My original purchased product, complete with subscription expiry shows in MyAccount, which I can't get reinstalled and now I have this trial version of N360 Premier attached to my account and installed.
What the *&^%$# is going on.
Why can't I get what I paid for without so much hassle?