I never got my a email that verified the installation of the Norton Mobile Security

Hi there,

I have purchased Norton 360 premium for my Pc and norton Mobile security for my smartphone.

 

I bought my NMS freeware through Google play and then bought  the app. I then registered my device and the product. a while later I got an update and all of a sudden I couldn't access my NMS app. It said "create entitlement failed".

I checked norton myaccount and the product and app was registered.

I visited Norton Community "create entitlement failed" thread and I was advised to uninstall the NMS app and reinstall it.

So I uninstalled the NMS app. After that on the Norton myaccount it said that the license was in use.

Reinstalled it through Norton My account page.

When I used the app it asked for a 10 digit access code that would unlock the NMS app.

 

I never got an email that gave me an 10 digit access code that would unlock my NMS app.

 

Did I get Ripped off?

Kind regards