Hi there,
I have purchased Norton 360 premium for my Pc and norton Mobile security for my smartphone.
I bought my NMS freeware through Google play and then bought the app. I then registered my device and the product. a while later I got an update and all of a sudden I couldn't access my NMS app. It said "create entitlement failed".
I checked norton myaccount and the product and app was registered.
I visited Norton Community "create entitlement failed" thread and I was advised to uninstall the NMS app and reinstall it.
So I uninstalled the NMS app. After that on the Norton myaccount it said that the license was in use.
Reinstalled it through Norton My account page.
When I used the app it asked for a 10 digit access code that would unlock the NMS app.
I never got an email that gave me an 10 digit access code that would unlock my NMS app.
Did I get Ripped off?
Kind regards