I renewed Norton 360 but can no longer connect to a particular website - doesn't recognise me as UK?

I renewed Norton 360 only yesterday, which downloaded the latest version - I can no longer connect to a particular website, which needs me to be recognised as living in the UK - might it be Identity Safe anonymising my IP address?  I don't use and haven't used an anonymiser, but that's what I've been told is the problem.

 

Any ideas please?  Thank you ...

Norton 360 does not have any such feature.

PD,

 

Could you detail how you "renewed" your N360 .... Did you do it online with Norton as a true renewal or did you buy a new copy either from Norton or as many of us do elsewhere from the best priced reputable source and then use that KEY to activate the existing installation? Which then went on to upgrade to the current year's version?

 

If you bought a new copy any chance it was US sourced and not UK sourced?

 

I'll ask upstairs if Norton know if anything could change your apparent location.

Hi Hugh - I renewed via the automatic subscription renewal feature, as I have done in previous years.

 

I only wonder whether it might be the Norton update which might have changed something because that's the only recent update.

 

PD

Hi,

Are you positive that you did the renewal from a UK site? If you got the US site then there could be some confusion. Shouldn't happen but humans are involved so anything is possible

Thanks

Hi Dick

 

As part of the automatic renewal, the only thing I did was use the LiveUpdate this morning which was probably when the latest version came across ...

 

My subscription is now showing 364 days, so the renewal process was done in the background.

 

PD

Go here:

http://whatismyipaddress.com/ip-lookup

 

Your IP address should appear in the box, click the button next to it and see if it shows your correct location.

Dave

Hello

 

Please check the time, date and location on your computer. Perhaps you have the incorrect time zone listed there.

The location is definitely UK based ... comes up initially as the correct location, but then when I click the box next to it, it shifts to Peterborough ... still UK based

 

PD

Hi ... time zone looks good - (UTC) Dublin, Edinburgh, Lisbon, London

 

PD

It's not going to be totally accurate, mine comes up as a location about 75 miles away, I think it goes by your ISP's major gateway.

 

But you can see that it gives you the correct country so the website you are trying to access must be wrong or having a problem.

 

Dave

PD

 

Here's one out of left field (Deep fine leg? <g>)

 

If you are using Internet Explorer (other browsers will have similar settings I imagine) check Tools / Internet Options / General Tab and see the image below for the language setting.

 

capture_12272013_215129.jpg

 

 

Click on General TAB / Languages where the mouse pointer is in the screen shot and it should throw up Language preference. Is your set to English (United Kingdom) En-UK or as mine is to the US English setting?

 

You can change it through the Add and Remove buttons.

 

I've no idea if this would cause what you are seeing but if your IPS setting is correct as you indicate I wonder if the website is reading a language setting?

Hi Hugh

 

My language is set to English after all, but it was definitely worth a check.

 

I'm also checking with my ISP to see if they've changed anything in the background ... it's just a case of going through all the possibilities and eliminating them one by one.

 

I do appreciate the ideas everyone is coming up with.

 

PD

Just wanted to let you know the problem has been resolved, and to thank everyone for all their advice and assistance ...

 

Although we still don't know how the problem occurred, my ISP provides Dynamic IP Address - their simple suggestion - and resolution - was to switch off my router and switch it on again, giving me a new IP address.

 

Once again, many thanks to everyone for all your advice with this issue.

 

PD

Thanks for coming back with that so quickly.

 

Thunk thunk (Noise of guru kicking self for not suggesting reset router / reset modem .......)