I select the file I want to scan from Windows Explorer, then right-click and select norton 360 gamer > scan selected item for virus, but no Norton 360 window pops up showing that it’s scanning, or it doesn’t show any results at all.
Normally, there should be a scan window or a window notifying you that there is a virus, or there might not be.
Product & version number:
OS details: Windows 11
det er en fejl jeg tror at det er 142 der lavede den men norton kender den godt jeg vil tro det er en fejl i beta eller test versionen af norton 360 du er en beta en tester er dem der er over beta dem er der kun 3 af da de tester hele systemet for norton så senior teamet slipper for at finde fejl så de kun fixer fejl
jeg er en af dem der tester fordi vi kan finde fejl i deres system asp så de er rettet til næste fase beta i får heller ikke alle versioner kun tester for alle version hvis der er for mange fejl i en version skal de fixes så den er stabil igen plus tester ved også vad er i de nye big og major plus med til at lave dem
bare husk den version af 26.4 du har er en meget light version det er ikke årets big version af 26.4 den der er ude nu er version 1 big kommer ikke før version 3 eller efter
@Witawat Please review this Microsoft article, it may assist with returning the right click menu options.
SA
I mean, there’s no response. No Norton scan window appears to show the status.
On my Windws 10 Pro daily duster machine, I get the menu to select and scan a file, doing so a notice popup appears in the lower right corner of the desktop. I then click the large yellow banner stating “See Details” which opens to scan details. The scan results are shown there.
SA
On windows 11 home not popup or show norton windows
I just got this on Win 11 Pro 25H2 build 262500.8457 with Norton 360 ver 26.4.10932 (build 26.4.10932.983).
@peterweb I see the same. When clicking the See Details radio button I get the extended results as in the screenshot posted earlier. This is the ONLY indication I get that a scan was done and takes user action to get the results output.
SA
Check your 360 Settings > Notifications tab and turn on the Send me non-critical app activity alerts, and test to see if you see the Scan completed popup.
Thank you. This issue has been resolved.
I contacted Norton support three times. Each time, I got absolutely no answers or actual solutions—just generic comforting words. Every single time I gave them permission to remote into my PC, they did nothing but reboot my machine once, which killed the connection. When I reached back out with my case ID, I kept getting a brand new agent who had no clue what was going on. It was just a ridiculous loop.
I consider this to be the most terrible and pathetic support ever.
Glad we could help.
