I was running the 360 trial, and really did like everything about it, yet I wasn't real happy when Norton charged my bank account when the trial expired without sending me a notice first. I realize that it was part of the terms of agreement, but I still would have appreciated a heads up about it. I was planning on purchasing it anyway.
The think I'm upset about is that the 360 is currently on sale for $59, yet I was chared the regular price of $79. Can this be corrected? I've tried the customer service "chat", but that gets me nowhere.
I was running the 360 trial, and really did like everything about it, yet I wasn't real happy when Norton charged my bank account when the trial expired without sending me a notice first. I realize that it was part of the terms of agreement, but I still would have appreciated a heads up about it. I was planning on purchasing it anyway.
The think I'm upset about is that the 360 is currently on sale for $59, yet I was chared the regular price of $79. Can this be corrected? I've tried the customer service "chat", but that gets me nowhere.
Here's the route to Customer Support via CHAT as floplot recommended --
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.
You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
