I want to modify the settings but nothing is possible

Whenever I try to log in to my Norton Family A/c I get the following message:

 

Sorry, An error has occurred on the server. Please, try your request again later.

An error has occurred with our service, your data is safe, but for your protection and to prevent any possible loss of data your request was halted. The error has been logged and reported and we will look into it shortly.

Please return to the home page and log in again. If the problem persists, contact us for assistance.

 

UNQUOTE:

 

My child is not able to use internet at all and hence I want to modify the settings but because of the above error, nothing is possible.

 

Pl guide me

 

Dayanand

Me too, three days now.

 

I think someone should consider the possibility of a class-action lawsuit.  Symantec is taking control of our computers and not allowing us access to get that control back. 

You have to uninstall in safe mode. Take my advice - NEVER EVER use symantec. Their service and software are sh*t.

I speak as someone who has to use their business software....Its the same sh*t you get with that

 

Depends on the product line. Each product is completely different than others. In this case, Norton Family was great, then this disaster hit and like a bad fire there is permanent damage. The same thing happened to Norton Antivirus - It was really bad, they redesigned it and now it's way better, but it was too late for many who got burned by the previous bad versions That kills the net promoter score!

 

Case in point -

Would you recommend Norton to your family and friends?