I will! thank you again:)
Hello flower_lady
If you have signed up with geekstogo, you shouldn't be doing anything to try and clean up your computer without the dirrections of the removalist. Running tools or scans on your own might make the malware worse or harder to clean up. Running these scans on your own also changes how your computer acts and it could cause the removalist a harder time in removing the malware. The free version of Malwarebytes is ok as a clean up tool after Norton has found something and hasn't completely cleaned it up. The 2 programs concentrate on different types of malware.
I still recommend that you bring your computer to geekstogo and wait your turn with them. If these companies weren't good, then there wouldn't be long waiting periods. They work with you on a 1 to 1 basis and will tell you what scans to run which at first will tell them what programs and some basic information which will help them to analyze your computer. If you have any questions or you don't understand something, then you can ask them before you run a tool or scan.
I hope I am not scaring you by recommending that you go to a free malware removal site.? It's not my intention to do that.
Please come back and give us progress reports, but only follow their instructions until the removalist says you are finished. Thanks.
F4E wrote in message # 16
Just be aware that if you're already working with one of the malware removal sites that you shouldn't do anything on your own, that may cause them to stop helping you.
They work to specific rules 
SendOfJive wrote:I wouldn't recommend upgrading to a newer version or removing Norton and replacing it with something else until you first remove the malware. Malware can cause all sorts of problems when you try to install an antivirus program on a machine that is already infected. I would advise making no changes to the machine, and that you visit one of the malware removal sites suggested by Apostolos in your other thread:
I would agree with SendOfJive when he says to make no changes to the machine and to visit one of the malware removal sites.. Not meaning to be argumentative.. It's an important point to empahsize.
I couldn't agree more, and I'm sure flower_lady is taking your advice on board.