I was just on with "LogmeinRescue" didn't know what this was

This was my first time with on line help, thought was at no cost.

 Having trouble with signing in to hotmail account. Where can I go for help with that, does

anyone know? Anyway "log me insecure, connected to my computer said I could possibly

be being hacked I said but I have Norton 360 all the protection I need, they said well will

cost you $59.99 and we can fix.  Is this right?  I figure I am not real up on todays computer

technoligy. Always had a "computer dude" to go to for help.  Now confused can anyone help me out

do I need "log me inrescure"  if I have Norton or do I need more Norton coverage?