I suppose you mean Messages>Inbox? No, nothing there. I get the feeling that I’m playing a game of chicken with Norton … who caves in first? My current subscription includes 10 devices, 100Gb of backup, and that “missing” 2 years !!! It looks like the options available to me are now 3, 5 or 10 devices, and 2Gb, 50Gb, or 250Gb. So, it would seem that to stay with my current limits I will need to pay considerably more annually. Aside from the “missing” 2 years, why have the renewal options changed? Where did the 100Gb backup option go? Anyway, I still live in hope that support will contact me before my subscription terminates … I still have not entered any payment card details, even though my account says lifelock is active ?!?
Yes messages >inbox!! And indeed, do not add payments until Norton has this issue corrected and had give you guidance about what their policy is with BG migrations. Better safe than sorry only to have yet a second headache getting a refund when you are owed even more than that. Stay the course.
SA
Will do !!! I must admit it’s slightly worrying that my protection could suddenly terminate without anyone from support ever chancing across this thread. I did spend an hour yesterday trying to navigate a more direct route to support, but it’s incomprehensibly tortuous … round and round and back to the begining, time and time again. Wouldn’t you have thought that a function so fundamentally important to your business as subscriptions would have a simple hotline to a human being? Oh well, I’ve started looking for alternatives, just in case Norton allows me to get too close to the the proverbial cliff edge !!! Sad really, because I have no complaints about the product, but its customer management does leave a lot to be desired 
I finally gave up waiting, and after a nearly an hour digging around the support site, I found a human chat interface. It turns out the extra 2 years “bonus” was for a separate Norton product, their VPN service, which I never actually used. So, the support agent got me a new deal on the latest GO Premium package, which includes a few new products, including VPN. I was offered a a good discount, so I’m now good for another year (plus my remaining carry-over days). Not the outcome I was expecting, but fair enough. The only “glitch” was a very uncomfortable 20-minute gap when my devices suddenly all showed “device not protected” while my subscription was migrated. It was a big relief when the new activation code arrived, but it seemed odd that the procedure didn’t leave me in protected mode during the transitition. Anyway, all scans now done, and all my devices are protected again.
Thanks for the post-back, a solution indeed although as you said. Not the one you had envisioned. I’m glad you finally have a solution regardless. Remember that we WILL assist here on the forums to the fullest of our actual abilities if you have any issues going forward. IMA that you were protected while your migration was taking place. Just not able to update anything until that had taken place.
Regards,
SA
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