Hello @Sonya_McGahen
So, just Norton VPN Standard? No other Norton. No other 3rd party security plans?
I wonder what password? Norton account password?
Did you set a password with Norton VPN Standard?
Caveat: I’m not familiar with standalone Norton VPN Standard.
Maybe, Norton VPN Service needs to be stopped?
Did you try machine Restart (not Shut down)?
Did you try booting into Safe Mode?
AI Mode reports:
Norton VPN Standard does not have an built-in option to set a separate password for its settings within the application interface itself.
Access to the Norton VPN settings is controlled by the user account that is signed in to the device or the main Norton application.
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related: https://community.norton.com/t/phone-number-for-tech-support/474275