Identity Safe and login over two pages won't work anymore

I've been using NIS Identity safe for years and have never had troubles with it.  I was hit with a trojan that forced me to reformat and reinstall windows...and upgrade from NIS 2011 with over 100 days left on it ;(  ANYWAY...my new version NIS 2012 v. 19.5.0.145 will not work with bank sites like Bank of America where you put your user name on one page and password on the next page.....all the pvs versions before this one worked (as late as last wed when I was using 2011).  Is there a solution to this?  I miss having those pages sign in like the rest of them ;-(
Thanks in advance!

Hi Ch57evy,

 

We have released a patch to fix the issue, Could you please run Live update until it shows "no updates required" and Restart whenever it requires then check the behavior now.

 

 

Thanks,

Senthil

I've been using NIS Identity safe for years and have never had troubles with it.  I was hit with a trojan that forced me to reformat and reinstall windows...and upgrade from NIS 2011 with over 100 days left on it ;(  ANYWAY...my new version NIS 2012 v. 19.5.0.145 will not work with bank sites like Bank of America where you put your user name on one page and password on the next page.....all the pvs versions before this one worked (as late as last wed when I was using 2011).  Is there a solution to this?  I miss having those pages sign in like the rest of them ;-(
Thanks in advance!

Does this patch update the product version number?  How can we determine if we got the patch after running LU?


nikki605 wrote:

Does this patch update the product version number?  How can we determine if we got the patch after running LU?



Hi Nikkie605?

 

This will not update product version.

 

After running Live update,by clicking view summary, you can see the update as WAX Rules Set  Or if live update performed in background then go to Security history(Right click on NIS taskar icon->select view recent history-> Select Live update from drop down-> It will show list of Live updates ran on your machine, Select one by one in the list and click for more details (present in Right bottom corner)

 

Attached screenshot for reference

LU.JPG

 

Thanks,

Senthil

Strange.  I went back to the 1st LU today and looked at them all - no WAX update. :smileyfrustrated:

Oops, nevermind.  I actually got the WAX update the day before - 02-28-2012 at 14:45:32. :manembarrassed:

 

Thanks for the info on how to find the patch. :smileyhappy:

Where do get the Wax rules set update?

Ok, I found the wax rules set update, but my identity safe still won't fill in my password. Please what am I doing wrong?

Hi Laluc241,

 

Could you check the toolbar is enabled or able to view in browser?

 

 

Could you provide the product version(You can find it in NIS main UI->support->about),OS version 32bit or 64 bit, Browser type with version(IE 32bit or 64 bit/FF version/Chrome version 

 

Provide the URL in which you are facing the autofill issue?

 

Thanks,

Senthil

Hi Senthil,

My toolbar is enabled, toolbar able to view in browser on first page not second, my version 19.6.2.10

Valley First CU

lauc241

Hi Laluc241,

 

Thanks for the update.

 

Could you provide the exact URL in which you are facing this issue?

 

We need Browser Type with version to check the issue from our side.

 

Thanks,

Senthil