Since Norton fixed the problem in NIS 2012 where IDSafe did not always autofill the login details for banking websites, everything for me seemed to be working ok.
However, one of the websites (https://www.hsbc.co.uk/) that I use now has a strange problem with IDSafe. (See screen shot).
It's a website which has a two-page login process for access internet banking, and IDSafe holds a login id and a password for this site:
- The first page autofills my login id ok.
- The second page (see above screen shot) has two boxes for the user to fill in, and IDsafe autofills both apparently with the saved password. All well and good, but the second box requires a 6-digit number that is different every time I log in, so I have to overwrite what IDSafe has filled in with the correct number each time. This normally would not be a problem, except that when I press "Continue" after filling in the 6-digit number, IDSafe appears to change it to something else, so my website login fails. It looks as if IDSafe is replacing my 6-digit number with the saved password that it has autofilled the first box with (because it is 8-characters long).
So...my question is: How can I stop IDSafe from overwriting the 6-digit number I have entered into the second box? Is it perhaps that IDSafe only holds two pieces of autofill information for the website (login id and password), whereas the website is actually asking for three (login id on the first page, and two extra pieces of info on the second page)?
Any suggestions welcome.