Identity safe details gone

NIS 19.2.0.10

 

I've been using Identity Safe with no problems.  I formatted my computer a few weeks ago and when I reinstalled Norton I logged in to Identity Safe and all my old log-ins were there, no problem.

 

Today I've formatted my computer again, installed Norton but now when I click on IS instead of prompting me for my login details it keeps asking me to register for it, as if it's my first time.

 

Anyone know how to get around this?