I'm using NIS 2010 and Identiy Safe and the automated logins worked fine for quite a while. But now on some pages the automated login doesn't work anymore. I deleted the corresponding logins to force NIS to ask again for saving the credentials, but even that doesn't work. These sites are also not excluded from autom. login.
The problem exits in FF3.6 and IE8.
Any idea how to solve this?
Otto
You may or may not have a real problem. The fact is some sites simply dont work with autofill. Can you give me a site or two and I can try to see what happens my end.
Hi Mopperle,
Could you please check the following,
Check whether the check box "Securely collect and store my logins and offer to fill in those logins when I revisit those pages." is checked.
This option has to be enabled for "Automated login acquisition and fill" to work.
Please let us know whether the above information was helpful.
Regards,
Uma
This issue may be site specific also. Some sites which use Ajax may not be auto-filled Anyway please try the following
I.Run Live update unless it says no more updates required & reboot your system (2 or 3 times) You should get 5.0.127
II.Reset Identity Profile
1.Take a backup of your Identity safe data (.npm file), from Identity Safe- backup identity safe data
2.Reset Identity Profile by giving wrong password 2 times while logging in
3.Create a new Identity safe profle
4.Restore the backup up file (.npm file) through 'Restore Identity Safe data'
5.Reboot your system
6.Check if prompts you to login
III.If you have other add-ons installed in the browser, disable them and check
IV.Run windows live update and reboot your system
V. Also make sure that Manual fill is not selected for the logins (available in Manage logins)
Regards,
Karthik
umamaheswarii_s wrote:Hi Mopperle,
Could you please check the following,
- Go to Norton menu in IE or FF -> Click Settings
- Click Identity Safe options -> Configure link
Check whether the check box "Securely collect and store my logins and offer to fill in those logins when I revisit those pages." is checked.
This option has to be enabled for "Automated login acquisition and fill" to work.
Please let us know whether the above information was helpful.
Regards,
Uma
Setting s were set as required.
Otto
Karthik_Swamy wrote:Otto,This issue may be site specific also. Some sites which use Ajax may not be auto-filled Anyway please try the following
I.Run Live update unless it says no more updates required & reboot your system (2 or 3 times) You should get 5.0.127
II.Reset Identity Profile
1.Take a backup of your Identity safe data (.npm file), from Identity Safe- backup identity safe data
2.Reset Identity Profile by giving wrong password 2 times while logging in
3.Create a new Identity safe profle
4.Restore the backup up file (.npm file) through 'Restore Identity Safe data'
5.Reboot your system
6.Check if prompts you to login
III.If you have other add-ons installed in the browser, disable them and check
IV.Run windows live update and reboot your system
V. Also make sure that Manual fill is not selected for the logins (available in Manage logins)
Regards,
Karthik
Did all the steps above, no solution
Otto
Otto,
There seems to be an issue with auto filling this page. You can manually add these page in Manage logins ->New login, give the login URL, user name and then password (After creating login, type in Password and save) This way it works . Later on it autofills those pages Please report the sites where you face the issue. I'll report this and it'll be fixed later. Thanks
Tried your solution:
First time it worked very strange as the new login appeared without an adress (forgot to make a screenshot) and was useless. After rebooting the machine it worked.
Otto
