Identity Safe does not work

I have not been able to sign in to my Identity safe Vault.  It asks me to sign-in, which i do, then it brings me back to the sign in promp again.  Is this not available anymore? 

It also stated that i had logged into the vault too many times so i was locked out...which i haven't (this was before i did the live update and restarted my comp.)   

The browser i use is Google Chrome and Windows 10