Identity Safe Export hangs since update

I have installed the latest verion of Norton 360 (21.1.0.18) which has installed an upgraded version of identity safe.

 

I used to take a backup of my Online Vault using export but now export hangs and never completes. 

 

I have tried this on two computers both Win 7 one 64bit one 32 bit - same result.

 

Any ideas welcome