IDENTITY SAFE - how to save login info for bank webpage

Can you not safe Bank Account sites?  I do not get the popup to save the login name and password

No you cannot cause its actually not safe. Identity Safe doesn’t work for me at Bank Of America and it shouldn’t. Its normal.

Hello Shari1963,

 

Identity Safe will save login information if its a combination of a username and password. If there is a third entry, it will not save that information.

 

Let me know if you have any other questions.

 


Tim_Lopez wrote:

If there is a third entry, it will not save that information.

 

That begs the obvious question: Why not? Is it impossible or is it "by design"? Can it be added?

 

With Firefox 3, I get dropdown boxes for all sorts of things ... address, phone number, username, etc., etc. 

Hello BrandonFL,

 

There are two parts to Identity Safe: Password Vault and Form Filling.

 

The Password Vault will store all of your Username/Passwords (or "Logins") for each site that you have that requires a Username/Password combination. 

 

The Form Filling will autofill forms with general information (such as your address, birthday, and credit card number). It doesn't do it based on site. It will do it for all forms that you choose to have filled. 

 

This thread is in regards to the Password Vault, where the only combination for values saved is Username/Password.

 

I hope this clarifies things. 

" Identity Safe will save login information if its a combination of a username and password. If there is a third entry, it will not save that information. "

 

I wish it were that simple Tim but it's not - due to changes to 2009, maybe bad coding - it now fills in all 3 spaces on my bank log in page with the account password whereas with NIS 2008 , it filled in the username and password correctly and left the random answer section blank - I now have no option but to manually fill the 3 spaces each ime I want to access my bank account online.

Hello betabloke,

 

When you view the login information inside Identity Safe, does it show all three types of information in that entry for your bank?

With Bank of America it doesnt show up at all.

" When you view the login information inside Identity Safe, does it show all three types of information in that entry for your bank? "

 

......bearing  in mind that on the form there are 3 spaces to fill

1) username

2) password

3) random answer

 

inside identity safe there are 2 spaces

1) username

2) password

 

what the program has actually done is moved each answer up one position eliminating the username altogether

 

1) In the username space ( space 1 on the website )   it has filled it with the security password ( which should be space 2 )

2) In the security password space ( space 2 on website )  it has filled it with the last random answer that I gave when accessing my account ( which obviously varies each time but should be space 3 anyway )

3) In the random answer space which should be left blank obviously - it has filled it with the same last random answer that it fills space 2 with.

 

this happens everytime even when I override the autofill and change the sections it has filled in wrongly and answered yes to the question "do you want to update login infomation  ? " ( in other words every time I go back to the page it reverts to the previously stored wrong answers and does not store the correct changes.

 

There is some bug in 2009 which is causing the program to ignore the first space of the username and interpret the second space as the username instead of the password field and interpreting the random answer as the password field ( that's what I think but then again what do I know ) - all I know is it worked fine with 2008.

 

It seems to be happening to quite a few bank websites in both the UK and US from what I read in this forum.

Message Edited by betabloke on 10-29-2008 06:48 PM

Identity Safe SHOULD work with banks!

Roboform works fine ... even with banks that have multiple login pages - like Bank of America

With Roboform we have one login for the 1st page (it fills in the account number) - and a different login for the 2nd page (it fills in the identity info) - and a 3rd page is used for some sites that have another security question page.

 

I had hoped that Identity Safe would simplify life for my elderly father who is losing his memory. He has to write the bank login & password down a slips of paper on the monitor so he can remember them. Secure?  Forget it!!

Since I was installing Norton Internet Protection 2009 I could fix the login problem too using Identity Safe ... NOPE!!!

..... 

 

Hey, Norton developers ... someone get a copy of Roboform and see how a real login program should work. It should look at AND field on ANY page that requires data entry and remember ALL of the fields with their XML tags so it can refill them the next time. .... and then save all of that in an encrypted file along will all your other logins where you only have to remember one password to do all your logins.

You got the one password to login to the account just fine. But you clearly blew it when you can't use the program to log into your BANK ... and can't keep your information secure because now you have to write it on a sticky note to remember it. Brilliant thinking??

 

.....

 

The rest of you .... turn off Identity Safe and discover the REAL joy of using a REAL secure login program with bundles of features that run rings around Identity Safe ... GET ROBOFORM!!  You'll love it too.

 

.....

 

DARN DARN DARN!! ... I do sooo wish Norton developers had enough sense to learn from others and do it right!

 

 

I believe it is possible to create unrecognizable form entries for high security purposes.  If that's the case, there isn't anything Symantec can do about it.  Neither Norton nor MS recognize that I have filled out a user name and password on my bank site, and I just as soon keep it that way.

 

 

I am sure you are right about that but it clearly isn’t the case here as is proven by the fact that NIS 2008 filled in the same bank page with no problems and the webpage itself has not changed in design since - it is a change in the coding in NIS 2009 that has caused the problem in this instance and luckily a helpful symantec employee is dealing with it in another thread :slight_smile:

You’re absolutely right about that.  I read the post too quickly.  :smileymad:

Hi All,

 

It looks like we have another post on this issue - this issue is being looked at right now:

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=15220