Identity Safe Issue

Hi: I have used Norton Internet Security for years with minimal issues but I have recently updated to NIS 2012 and now have a problem with Identity Safe. When I click on the box "Require Internet Security password before filling"-what used to occur was that before Norton automatically filled the code a Box popped up requiring to me fill in my password and then all was filled in automatically--I was able to select this option on any site I wished--Now when I click on the box "Require Internet Security password before filling" NIS 2012 does NOT do that--No box pops up asking me for my password----Please advise--Thanks