Identity safe issues

I have two (2) issues with identity safe:

 

1.  You can only export your Identity Safe entries to a cvs file after your subscription expires.

 

2. Some of my entries do not show up when I open Identity Safe from the Norton tool bar in internet explorer.

 

I have found nothing to get around either problem.

 

Problem 1 is an ownership issue in my opinion.  The Identity Safe entries belong to me, by not allowing me to export them to a cvs file, I think Norton presumes they control ownership of Identity Safe entries until a subscription expires