Identity safe login problem

Hello

Im am running Norton security 22.5.4.24 and I am signed in in my Norton account.

When I want to sign in Norton Identity safe this morning the same window always appears "Get started...To access your Vault sign in to your account" when I sign in correctly the same window reappears again and again "Get started..." no error message...my reboots do not change anything

The Norton Identity Safe login works now since 1 year !!!

Login via Web browser to Identity safe is possible !!!!!

 

Can you tell me a solution ?

 

many thanks