Identity Safe logins vanished

I have read through the Identity Safe messages and haven't found a solution.  I have also tried the Norton support and they couldn't help me.

 

I have been using Identity Safe on my local machine.  I went to log in and decided to select the option to create an online vault.  I went through the steps and all of my logins vanished.  I called technical support.  The first thing they did was remotely log into my computer and tell me my problem was I was running an old version of Norton 360 ( I was on 20 something ).  Two techs downloaded a tool, uninstalled Norton 360, and then reinstalled a new version.  But I still don't have my logins.  Then they tried to import an old .dat file and got an error message.  My case was moved to a level 2 tech, who tried a few things and nothing works.  He just left me a message saying all my logins were lost because I upgraded.  That doesn't make sense becuase they were gone before I upgraded.

 

Can anyone point me in the right direction?  It is pretty clear that Norton's technical support doesn't know.

 

Thanks