Identity Safe (Password Manager)

Norton Security | Norton Internet Security
1

I let my subscription to NIS 2009 expire because I now have Symantec Endpoint Protection provided by my employer. I didn't copy my saved logins from Identity Safe before my subscription expired because I thought I could do so afterwards. When my subscription expired today I opened NIS and the only thing it will let me do is renew my subscription. Is there any way to recover my passwords without renewing my subscription for a whole year?

 

Thanks in advance for any help.

2

Have you checked to see if there is an Identity Safe component in Endpoint?  I looked at the product information but I'm not seeing anything.  I also suspect that while they may have something similar, the encryption may be different.  The products themselves are quite different.

 

3

Yes, you can recover your saved Identity Safe data.  The instructions are here, although the Engine number may now be 16.5.0.135 rather than 16.0.2.7 as shown in step 1.

4
delphinium wrote:

Have you checked to see if there is an Identity Safe component in Endpoint?  I looked at the product information but I'm not seeing anything.  I also suspect that while they may have something similar, the encryption may be different.  The products themselves are quite different.

 

For all I know it's not on there. Ipersonally never found it.

5

Thanks to all for the help.

I have not seen an Identity Safe component in Endpoint Protection either but the solution posted bySendOfJive worked successfully.

Thanks again!

Message Edited by alryder on 06-20-2009 03:04 PM
6

I let my NIS 2008 expire because I did not plan on renewing my subscription for this computer.  I have a new laptop and was not sure if I renewed could it be used on both computers or transferred to the laptop if I renewed on the desktop.  The desktop is having some problems, it is about 5 or so years old, and I figured once i had everything transferred to the laptop I would just reset the whole computer and start from scratch...(but the transfer cable is not working right...yeah...I know different forum/manufacturer/problem)

 

Regardless, NIS 2008 expired yesterday, today I went to log onto a website I use quite regularly and was shocked when Identity Safe did not supply my username and password for the site.  I looked at the top of the webpage and noticed there is not even an option for me to sign into Identity Safe nor can I gain access to my passwords.  I tried following the directions supplied below for NIS 2009 but I do not have an "Engine" folder.

 

I have already made a complaint, not that I think anyone from Norton will do anything but is this status quo?  If you do not renew your subscription in time they hold your usernames and passwords hostage?  How do I get them back?  This is really quite frustrating!  They are my information, NOT Norton's!

 

Juanita

7

You can use the steps in this KB article to get your information and passwords.

8

OMG!  Thank you soooo much!  It worked!  I am by no means a computer person so it took me awhile to figure out the whole CSV file thing…but now I have my passwords.