I'm having the same problem as listed in this thread: https://community.norton.com/en/forums/identity-safe-sign-stuck-get-started-page#comment-6472071
When attempting to log into Safe Identity, it shows a connecting icon then just pops up the Get Started screen again.
Do I need to call in & also have my product key negated, and issued a new one or will there be a solution coming out for this problem soon?