Identity Safe Times Out (NIS2012)

I started a topic about this last year, which seems to have now been locked out, but the same issue is still happening.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Identity-Safe-Times-Out-NIS2012/m-p/555666#M177132

 

This is the link that states there is an issue, but there has never been a follow up?

 

Are we any closer to a solution?

 

Cheers, Terry