Hallo,
When I open my Hotmail email accounts with Identity Safe, I get a Norton message to update my login name and secret account. When do so, Identity Safe changes my secret login account to a useless one. With the updated account, I cannot open my Hotmail email account anymore. Togheter with the Norton Identity Safe update request, a Windows warning appears that Microsoft HTM... want to open on my computer.
Any suggestion?
Rgds.
Further information
It happens on both computers, one with Windows7 and IE9, the other Vista with IE9, but only when opening Hotmail and Live accounts.
If I agree with the Norton Identity Safe update request, in fact modification of my name and password, the password changes in
"null".
rgds
Please uncheck the "Remember me" option in the hotmail site and check if this issue is solved. Before doing this clear the browser cache.
Refer to this post
I run CCleaner, and the "remember me" option is unchecked. I also restored IE9 to standard. After I re-installed a former HDD image. The problem insists. If I check "help" in the Safe Identity popup, the one who requests to change and register a new password, the message appears if I allow the execution of "executable files Microsoft HTM.., editor Microsoft Windows.
I cannot get more info abt this message or where to find it when it appears.
I put the sytem back to a HDD of 3 weeks old without further NIS updates.. Started IE9, Identity Safe and opened my Hotmail account. Same problem. Identity Safe popup requests if I want to register the new password I had send, but what I never did.Run system scans=OK. Run Power Eraser=OK . So,is there a bug between Hotmail and NIS Identity Safe?
Do you have any issues trying to log in manually to Hotmail, without using Identity Safe?
Hallo,
No, there are no issues on manual login. I have put the laptop back to "out of the carton" state, with only a NIS trial version. Problem resists. By the way, I did the same with my other laptop, with same problem resisting.
rgds.