Identity safe

Two plus months ago I was offered the upgrade to internet security 2012.  That is where my problems started.  Identity safe stopped working and could not keep my log in password.  I spoke to atleast three people "off shore" to tried to fix the problem.  They reloaded internet security twice with NO RESULTS!!  I then spoke to a supervisor"off shore" who promised it would be "kicked up to a higher tech level, and they would call me.  It is two months now, nobody has taken the time to try to call me back and fix the problem.

 

I finally asked to speak to an on Shore person who tried to fix the problem with no results.

Does anybody have any suggestions as to how I can get Symantec/Norton to respond to my problem and finally fix it after 2+months with a person here in the USA.

Barry18h