"Identity" tab grayed on main window?

Strangest thing. Open norton.. click Identity. Its grayed out. Chrome is my browser and Norton says 'Setup Required' (see image).

Sounds easy to fix.. nope. Clicking 'Set Up Now' takes you to a random Norton page which has nothing to do with anything.

Safe Web/Antiphising says 'Disabled'... but theres no way to enable anything in Chrome.

Im computer literate and this has me stumped. I uninstalled norton and Chrome... no help.

Changing the 'Browser' from chrome to IE fixes the issue, and norton says, "You are protected", but the second you put it back to Chrome... it says 'Setup Required'. 

There simply is NO setup to do because no tab, no setting in chrome, no setting in norton exists to change this!