I'm trying to download Identity Safe ... Windows 7 64 bit, IE9. I get a message saying "Good news you already have Identity Safe as part of your NIS package" Set it up now! I click on the Set it up now button and I get another message saying that there is a problem. It says that I must upgrade to the latest product. I have an active subscription with the latest product on my system now. I can't get passed this step. What am I missing?