Many thanks for updating my education! A couple of colleagues tell me they have seen this before so you were right in asking when I last ran the tool.
They tell me that they advise users, doing your sort of operation, to ignore the opportunity to go to the website to download because of the possible differences in the versions but the main thing is that it worked for you and you now have the latest versions.
Hi
That download did initially install the oldest system works 12 standard, but it did update right to the newest versions. When I saw that oldest version, I thought it would then update to the version on my cd and then to the newest one, but it skipped that one. So far every thing is running as it should I think. I am just hoping that the idle full system scan will run after 2 reinstalls. I guess I will find out in a week if it worked. I had wanted to use my cd for the reinstall, but then I figured that the link might have been with the newest version directly without having to install oldest version first. What they should do really is when a newer version comes out is to have the program delete the older version and install just the newest one with everything necessary in that new install. In other words each new version should be all inclusive so that you don't have to install older versions first.
Now I am trying to wait patiently for next Tuesday morning to see that the idle full system scan ran overnight on Monday. Thanks for the help so far. If it doesn't run, I will be mighty upset. I'm trying to think positive though that it will run as it should.
I was hoping one of the Symantec Staffers -- names in red -- would jump in since they know exactly how idle scan is supposed to work and any peculiarities it may have.
Did you run a full scan yet?
Hi
From what I have been told is that if you run a full manual scan, that will postpone the idle full system scan since it is supposed to do the idle full system scans every 7 days. That is how it worked when I first installed System Works 12 standard just before NY's Day. It ran every 7 days when my computer was idle which was usually at night around 4 AM or so. According to the email tech support people, they say if you run a full system scan on your own, then you have to wait another 7 days. I ran one of them after the last install over 2 weeks ago and that idle scan never ran even after waiting the 7 days. Those idle full scans worked fine for about 2 1/2 months every 7 days. I waited over 2 weeks for that scan and it never happened. I don't want to schedule the scans because you then have to turn off the idle scans. The quick idle scans have been running as they were before... So I don't want to run any scans besides those idle quick scans that run on their own. If the newest version of the antivirus changed the frequency of those idle full system scans, it would be nice to know, but I believe they still should be running every 7 days if your computer is idle.
I would like to suggest to the makers of the Antivirus program that the idle full system scan should occur on the first day of install instead of waiting 7 days so in case there is a problem, it is taken care of right away instead of having to wait a week to find out. That scan should run the first day like all the other things that run in the background do. I've been a long time user of system works so I am pretty sure that my computer is clean. But for those people who are new to Symantec Antivirus, that scan should run from day 1 and then 7 days later, however, it's not made that way as far as I know unless they have changed the scheduling with the latest version of the program. Come to think of it, that idle full system scan hasn't run for me since that newest version came out in March. I guess that's about a month now since my last idle full system scan. I believe that was run on March 12th.
Hi floplot,
Sorry for jumping in late on this thread.
Here is something that I would like to share about the Idle time full system scans.
The Full scan is scheduled by the idle time scheduler to run one time per week when it meets the following conditions:
a.User Idle
b.CPU Idle
c.Disk Idle
d.System is running on AC power.
The relax threshold for the Full system scan is set to one day after the due time. During the relax threshold, it requires only the user to be idle and AC power to initiate the idle full scan.
If the user never becomes idle, the Full scan never runs. The idle Full system scan is resumable. If an instance of an idle full scan is aborted, the next instance of the idle full scan resumes where the previous instance stopped.
I see that you'd mentioned in one of the posts that you are connected through a battery. Unfortunately, Idle full system scan runs only when your computer is connected to the AC power.
Please make sure that it is connected to AC power while you want the full system scan to be performed during Idle time.
Hope this helps.
Cheers,
TomV
Norton Forums Moderator
Symantec Corporation
Hi
My computer is connected with electricity. I did have a problem with the cmos battery on the motherboard, but that was before the first reinstall of system works. The cmos battery problem has been fixed now for a few weeks. My computer is definitely running on regular AC electricity. I haven't had any blackouts for a long time now. The idle full system scan had been running fine for about 2 1/2 months after the first install of system works 12 standard just before New Year's Day. Everything is idle by 4:30 AM if not before. Nothing has changed as far as my schedule goes. The computer is on 24/7, but I do sleep at night. It had been running between 4 and 5 AM before it stopped running. The last scan was on March 12. I am hoping that it will run again after the 7 days are up since this new install of system works. It was reinstalled on April 13th, so I am hoping that it will run some time Monday night and I will see that it has run on Tuesday morning. I am definitely not connected with a battery. I don't know much about the making of a computer, but I do know that every computer motherboard has a cmos battery. Thank you
Thanks for the full explanation -- just what I was hoping for!
Hi
I'm starting to get nervous waiting to see if this idle full system scan will run as it should on Monday night. I was wondering if anything changed in this 134 version of Antivirus as far as the idle full system scan goes if you compare it to the previous version? I know the scans were running ok with the previous version. I'm talking about the version that was working before March 12th. It looks like I haven't had that idle full system scan run since the 134 version came out. I know I did have that cmos battery problem just when the 134 came out and being nervous, I did run a couple of scan this scans because the idle full system scan hadn't run, but that was after the first reinstall and I was anxious for a scan to be run. I still think that with the next version of the Antivirus part, an auto full system scan should run like the first day even if it turns out to take longer because everything on the computer hasn't been analyzed by Norton Community Watch. I must say that they seem to be analyzing just about everything on my computer. If the idle quick scans are working, does that mean that the idle full system scan should run also after the 7 day waiting period? Thank you.
Hi
I guess tonight is the night when Norton's Antivirus should be doing an Idle full system scan for the first time after reinstalling System Works 2009 twice trying to get this problem fixed. I am going to try and make sure tonight that nothng else is running that I can control.I usually hang out in GameSpy Arcade most of the time, but these Idle full system scans had previously ran over night after the time I left GSA for the night. I turn off MSN messenger at night and also Weather Bug. This time I am also going to turn off my email checker tonight too in case that is now being detected as activity of some sort. It is interesting to note at least for me that I haven't had this idle full system scan since the AntiVirus part was upgraded to the 135 version. Before that upgrade it was working ok and running every 7 days at night. I've noticed that for the past 2 nights, there was no idle quick scan either. I think those run when ever there is an update to the definitions. I checked the Symantec website this morning and it shows at the time of checking that there were no new updates for today. The program was finished being installed around 7 or 7:30 PM last Monday night, so I am assuming that this idle full system scan should run tonight some time after 7:30 PM. I haven't run any manual scans all week, but I was certainly tempted to run one. I still say that this program should run an Idle full system scan after install like it does with all the other parts of the program. I don't think we should have to wait a whole week to have the whole system scanned.. I think tonight is going to be a long night of anticiaption for me.
Hi
I am pleased to report that my first Idle complete system scan took place:). It started almost exactly 7 days from the time my son finished with the reinstall. I didn't think it would run that early because I use the computer at night mostly. In the past it ran around 4 AM. So with interruptions, it took approx. 50 minutes and that is with all the safe files being skipped.
Now I am waiting for Verizon to fix their incoming email service. From what I see in DSL Reports Forum for Verizon, it seems to be a problem across the US. I was afraid it might be my antivirus blocking it. There has been talk about Verizon changing ports for email away from port 25. I hope that Symantec will make the necessary changes to email scanning as many ISP's are doing this now in order to cut down on spam. I am hoping that if Verizon has done this, that Norton Antivirus won't block my emails from getting into OE.
Thanks for the feedback – and your patience!