Is there just GOBACK or is there the entire Norton System Works on the machine?
I am having the exact same problem. NIS 2010, W7 64bit. PC locks up with idle time scan running.
bcotter:
In reply to your 14-June-2010 post in this thread about error logging, here are a few other diagnostic tools that might be helpful:
1. Norton Security History - Error Reporting
If NIS throws an error it might be logged in the Errors section of the Norton Security History (click on the History link on the main NIS window and select Errors from the dropdown list). In my personal experience, however, an error has never been logged by NIS when a background task causes my system to freeze.
2. Norton Tasks Window - CPU and Memory Tracking
The CPU and Memory tabs on the Norton Tasks windows (click on the Norton Tasks link on the main NIS window) will show historical data of the percentage of your total system CPU and memory being used by NIS, going back in time up to a full month. Click anywhere on the CPU graph to show the names of the actual processes that were running on your PC at any given point in time (the NIS Symantec Service Framework process is named ccsvchst.exe). If you have a period of exceptionally high CPU and/or memory usage (or know the approximate time that your system froze), click to see what processes were running and what possible conflicts you might have when ccsvchst.exe is running in the background.
3. SysInternals Process Explorer Utility
You can monitor all the tasks and processes running on your PC with the Process Explorer utility (the latest version can be downloaded here from FileHippo). This utility is similar to the resource monitor that comes with the Windows Task Manager but it's a bit more user friendly. This isn't any help if your system is frozen (Process Explorer doesn't log historical data), but if you notice the amount of memory used by a processes increasing throughout the day then this may be an indication of a handle leak in that software. An older release of NIS had this problem last year and Symantec fixed the bug after several users in this forum reported that the working set of the Symantec Service Framework ccsvchst.exe was growing from KBs to MBs in size between shutdowns and eventually causing their systems to freeze because of lack of available memory.
4. Windows Event Viewer
Look for the date and time of logged Windows and application errors using the Windows Event Viewer (Start | All Programs | Administrative Tools | Event Viewer | Custom Views | Administrative Events). This might give you some idea if NIS background tasks are triggering a failure in your Windows OS (e.g., the Windows Search Service) and causing your system to freeze.
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I was referred to this thread from anothr thread. Yes I was having the same identical issue as yours. I installed Win 7 Ultimate (full/clean install) and re-installed NIS 2010 a few days ago, and all of the sudden I started to have the locking problem. After posting on this forum and getting some suggestions that did not resolve the problem, I contacted Norton yesterday, and spent about 40 minutes with their client support. They initiated a session taking over my PC.....I saw them delete %temp% and temp folder/files, change a number of options such as Silent Mode to 1 day, turning off the idle time optimizer in Miscellaneous Settings (change from 10 minutes to 30 minutes the idle time out). So far, I have not had the problem anymore. However, I think that when I leave the PC idleing a scheduled Full Scan seems to go to sleep the same as the PC. I say seems, because one was scheduled for last night, and when I clicked & moved the mouse this morning to wake the PC up, NIS only showed 100,000+ files when I know I have a lot more than that.
2shotal,
I have WIN 7 Enterprise 64 bit installed on a test bed -- the free trial version that is still available from Technet -- and I have not run into this problem myself but I must say that my use of that version is intermittent.
A couple of points from your message -- setting the SILENT mode to ON for 1 day is not permanent so far as I understand but reverts to the default at the expiry of the selected time although of course you can reset that option.
That point about 100,000 files not being all you have could be explained by the Insight system having decided that the rest were safe -- on a new installation I get about 1% needing scanning and 99% safe but maybe 4 - 15% more normally needing scanning by the time I've added utilities and applications.
FWW
huwyngr: I should have added that I installed Win 7 Ultimate 32 bits. Your comment about the insight system is interesting and makes sense. I hope you are right because that would mean that I do not have a problem with full scan. As mentioned in my earlier message, so far so good. I've had no more problems with the PC locking up while idleing nor have I seent he Norton message telling me that it is working in the background, since the norton analysits did his magic. I'm not touching any options including the Silent Mode.....if it wants to revert to default.....so be it .......as long as it works. BTW, I've never had a problem before with any of the Norton/OS versions, and have had Norton for quite a number of years.
You might usefully click on Application Ratings on the front screen and then let it run the Insight routine to see what percentage are trusted and what are up for scanning.
As of today I have the same problem on XP SP3. I have run full scan without issue. I am wondering however if it arises because of optimization whether HD optimization or Idle Time Optimzier or Insight Optimizer.