I installed NIS 2009 tonight and now I can’t open Internet Explorer 7.0. I don’t have another browser, so there is no way to access the internet on my computer. I uninstalled NIS 2009, and it still doesn’t work. I know this has been an issue, as I have read about it on several blogs, etc. But none of the suggestions have worked. I contacted Norton Live Chat, and he says I need to contact my ISP. However, the computer I am currently working on has no trouble and they are connected to the same router. I am tired, frustrated, and frankly fed up. Does anyone have any ideas? Thanks in advance!
I installed NIS 2009 tonight and now I can’t open Internet Explorer 7.0. I don’t have another browser, so there is no way to access the internet on my computer. I uninstalled NIS 2009, and it still doesn’t work. I know this has been an issue, as I have read about it on several blogs, etc. But none of the suggestions have worked. I contacted Norton Live Chat, and he says I need to contact my ISP. However, the computer I am currently working on has no trouble and they are connected to the same router. I am tired, frustrated, and frankly fed up. Does anyone have any ideas? Thanks in advance!
Thank you for your response. We removed via Add/Remove programs ALL of our AOL files (including McAfee) on Sunday. Used IE 7.X fine for a few days, but cautiously, because we didn’t have security. I ordered NIS 2009 disks off of Amazon - came from Nothing but Software - NIB. We have Windows XP and installed it from the disks to the folder recommended in the install process. I uninstalled using Add/Remove Programs. We don’t have any other Symantec products. Some things I have already tried: Turn off phishing, delete cookies, temp files, etc., turn off/on router. Thanks!
Campin2son wrote:
I installed NIS 2009 tonight and now I can't open Internet Explorer 7.0. I don't have another browser, so there is no way to access the internet on my computer. I uninstalled NIS 2009, and it still doesn't work. I know this has been an issue, as I have read about it on several blogs, etc. But none of the suggestions have worked. I contacted Norton Live Chat, and he says I need to contact my ISP. However, the computer I am currently working on has no trouble and they are connected to the same router. I am tired, frustrated, and frankly fed up. Does anyone have any ideas? Thanks in advance!
Campin, would you try this please; so we can gather some data.
Create a New User (any name you want) with full administrative rights.
Power off your computer.
Power back on and log into the New User you created.
See if you have internet access in the New User account; then report back to us.
So, I take it then, that you don't have NIS09, installed again.
You therefore need to make sure to Uninstall correctly, first of all with the Norton Removal Tool (NRT) and follow these steps:
1. First remove from Add/Remove Programs (you've done that)
2.Download NRT, and save it on your desktop.
3.Run NRT, and re-boot.
4.When re-booting go immediatelly in Safe mode operation (F8 continuously).
5. Now, in Safe mode do the following:
i)Start--All programs---Accessories----Run---type in the word:"regedit" (w/o the quoted marks)---Enter
ii)On the left side of the screen: My Computer, expand(+), the:HKEY_LOCAL_MACHINE-----SOFTWARE---Right Click. on Symantec---Delete\........(watch it here cos you're in Registry Territory...only do as instructed)
iii)Start--All programs---Accessories----Run---type in the word:"%temp%" (w/o the quoted marks)---Enter
Delete all files from the temp, useless they are.
iv)Start--My computer---Local Disk (C:\)---Program Files. Now, before you go to Common Files, look for files like:
Symantec, Norton Installer, Norton Internet Security and if they are present, delete them (right click)
Then go to Program Files---Common Files and delete Symantec Shared.
v)Double check if all is ok from Add/Remove, again.
vi)Start--All programs---Accessories----System Tools----Disc Clean-up--Enter
vii)Start--All programs---Accessories----System Tools----Defrag---Enter (this is optional)
viii)Restart, and go in Normal Windows Mode.
ix)Start IE---Tools---Properties---Delete cookies, files and recent ...----Enter.
x)Start the Installation of NIS 09
Note, that maybe in the Program Data-----Symantec Temporary, there might be files you dont really need. Check it out as well. But not as important as the rest of the above steps.
Good luck.
P.S NRT n be found here: www.symantec.com/symnrt
TrDo.
TrDo's idea might very well lead to a solution, but we'd like to know the nature of the situation before you begin something this deep - especially one involving going into the registry.
So please try the following in this order:
1. See what we we learning by trying the New User account and report back. If you are still unable to access the internet, then move on to TrDo's suggestions, but in this sequence:
2. Use the computer that has an internet connection to download NRT and copy it to a memory stick then copy it from that to the computer having the problem.
3. Run NRT, and re-boot.
If this solves the problem, great. If not you can go on to steps 4, 5, etc as listed by TrDo.
Hi,
Thanks for the idea. I am sorry to be ignorant, but what do you mean by creating a new user account? I am not sure if you mean for windows, etc. We don't log into windows using an account. It just starts up and goes directly to our desktop.
Thanks.
Campin2son wrote:Hi,
Thanks for the idea. I am sorry to be ignorant, but what do you mean by creating a new user account? I am not sure if you mean for windows, etc. We don't log into windows using an account. It just starts up and goes directly to our desktop.
Thanks.
- Open up Control Panel and click on User Accounts
- Choose Create a New Account
- Give it a name that you like.
- Make sure you choose the option to give it Administrative Rights.
- It's up to you whether or not you wish to give it a password. If it's a notebook, you should for sure. Make sure you right it down somewhere you won't lose it.
- Finish up.
You now have a new user. When you turn on your computer, it will stop at a screen and ask you which user you wish to log on with. Choose the new one and then follow the rest of my instructions in my post above and report back here.
NOTE: When you first log on to a new account, you will get the Windows welcome screen with its introduction to Windows. Let is play a bit, then close it out -- it won't come up again. Also, it will take awhile to boot up. This is because it is transferring settings and getting ready for a new user. Just be patient and wait it out -- it's a one-time thing. You will know it's done when you get to the welcome to windows (or whatever it is now called) that I just mentioned.
Ok. I am setting up the new user as we speak. In the meantime, I was reviewing your instructions from above. I didn’t dowload NIS originally from the net. I have it on disk (purchased this week). Can I just install from that?
I still get the same error message after creating a new account.
All other programs can connect to the internet correct? Its just IE doesnt work? How are you posting this? On another pc?
Message Edited by Dieselman743 on 12-05-2008 08:40 PM
Have you tried uninstalling IE7 and go back to IE6 and see if that works? Honestly I never use IE. You can always install Firefox.
No, nothing else will connect - have nothing else to try. I am using another computer connected to the same router, so I know I have a good connection (plus, I get a connection message on the lower right). If I can’t get a connection, I can’t download Firefox or IE 6. Are the files small enough to put on a “stick” and transfer that way? Sorry, I am somewhat iliterate in the computer verbage world.
You do not need to download IE6. Unless your on Vista. If your on XP then uninstall IE7 which gives you back IE6. if you have SP3 installed you will need to uninstall that also. By any chance does System Restore open up and work? Yes you can download Firefox and out it onto a usb stick or burn it onto a cd. Its a very small download. Firefox is also safer and faster then IE hands down.
http://en-us.www.mozilla.com/en-US/products/firefox/
Well if nothing connects then you dont have just an IE problem. You have a winsock problem. Download and run Winsock repair tool onto a usb stick and run it on the other machine.
Hi Campin2son,
Since you say you have a good connection: "plus, I get a connection message on the lower right".
Could you check your Firewall settings? Open the main Norton interface and click on Internet Settings. Under Smart Firewall look for Program Control and then click Configure.
A new window, Program Control will open. Scroll down until you see the entry for Internet Explorer.
In the drop down box to the right of Internet Explorer, be sure it is set for Auto or Allow. If it is already set for Auto, and you have had problems, then select Allow. Hit Apply, then Okay to exit out of the interface.
Perform a restart and let us know if that helps.
NIS 2009 is history - uninstalled it. I am trying the winsock idea. I loaded Firefox and get a similar message, so now I am beginning to think it’s not related to IE. But, funny how it all happened immediately after my initial install of NIS 2009. Be back in a few with a winsock report…
Sorry, I thought that when you created a new user account, that you re-installed NIS 2009.
By all means follow Diesleman's suggestion.
OMG - Winsock problem it was! Now, was this coincidental or does it have to do with my installation of NIS 2009. I need to have some protection, because we do our banking, stock trades, etc., so leaving things wide open is not an option. I can’t believe that fixed the problem in 30 seconds after hours of agonizing… Would love some advice at this time. THANK YOU, THANK YOU!