IE 9 32-bit does not work After Microsoft Updates - Norton Internet Security (20.2.1.22)

Norton Security | Norton Internet Security
1

This happened a few months ago.  Recently I reloaded my system and wasn't having any problems until Microsoft rolled out their monthly updates last night.

 

In both instances IE 9 32-bit was working normally with Norton Internet Security.  I also use the Norton Toolbar with the Vault/Login Assistant.

 

In both instances, after a Microsoft monthly update, IE 9 32-bit would come up but not load a page and was unresponsive.  If I had not cleared the cache, I would see the last page I visited (in IE 9 64-bit) but it was unresponsive.  I could use IE 9 64-bit without any problems but Norton Toolbar does not work with this version.

 

I search the Norton Forums both times and didn't find this specific problem.  It sounds like a campatibility issue to me.  One of the updates last night was -

Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2797052)

Installation date: ‎2/‎13/‎2013 3:02 AM

Installation status: Successful

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information: http://go.microsoft.com/fwlink/?LinkId=275837

Help and Support: http://support.microsoft.com

 

There are no error messages and I never see an indiciation that the page is not responding.

 

Is there a conflict between this update and the Norton Toolbar or security settings within Norton Internet Security?  Is there a patch or am I going to have to reload my system every time this happens?

 

Thanks!

 

2

I removed all of the "Security Updates" on the laptop and solved the problem.  I am going to reinstall them one by one until I find the problem update.

3

I have identified the problem update as:

 

Cumulative Security Update for Internet Explorer 9 for Windows 7 for X64-based Systems (KB2792100) 27.1MB

 

Although IE9 32-bit is a bit flakey, it does work with this update removed.  There clearly is a conflict with Norton Internet Security that future Norton updates and Microsoft updates does not resolve.

 

It will be up to Symantec to figure this out and resolve it.

 

HELP SYMANTEC!!!

 

Thanks!

4

I installed the MS updates including KB2792100 on my Win7 Pro SP1 laptop and IE9 32-bit is working fine, so far.

 

I am also running NIS 20.2.1.22

5

Thanks for the reply. I'm glad yours is fine.  This happed to me on my desktop several months ago and was the reason I reloaded the system a couple of weeks ago.  I just got the laptop last week.  Now both of them have done the exact same thing.  Hopefully someone from Symantec has seen this before and has a patch for the problem.

 

I manage an IT network with over 200 systems but we don't use NIS.  We use Symantec Endpoint.  I have used NIS for years at home and this is the first problem of this type I have ever run into.  My Windows XP systems have never had this problem but that is probably because Windows XP doesn't use IE9.

6

<<  Now both of them have done the exact same thing. Hopefully someone from Symantec has seen this before and has a patch for the problem.  >>

 

When you had the problem did you try disabling the Norton Tool bar and other addons? It seems to me that only that would point it to a Norton problem.

 

I have Windows 7 Home Premium 32 bit and IE 9 on this system I am using now (it's a multiboot to XP, WIN 7 64 and WIN 8 64) and I have not applied the MS updates so I'll apply them later and see what happens since I'm not using the 3 Norton Add-ons .....

7

This happened a few months ago.  Recently I reloaded my system and wasn't having any problems until Microsoft rolled out their monthly updates last night.

 

In both instances IE 9 32-bit was working normally with Norton Internet Security.  I also use the Norton Toolbar with the Vault/Login Assistant.

 

In both instances, after a Microsoft monthly update, IE 9 32-bit would come up but not load a page and was unresponsive.  If I had not cleared the cache, I would see the last page I visited (in IE 9 64-bit) but it was unresponsive.  I could use IE 9 64-bit without any problems but Norton Toolbar does not work with this version.

 

I search the Norton Forums both times and didn't find this specific problem.  It sounds like a campatibility issue to me.  One of the updates last night was -

Security Update for Internet Explorer 9 for Windows 7 for x64-based Systems (KB2797052)

Installation date: ‎2/‎13/‎2013 3:02 AM

Installation status: Successful

Update type: Important

A security issue has been identified that could allow an unauthenticated remote attacker to compromise your system and gain control over it. You can help protect your system by installing this update from Microsoft. After you install this update, you may have to restart your system.

More information: http://go.microsoft.com/fwlink/?LinkId=275837

Help and Support: http://support.microsoft.com

 

There are no error messages and I never see an indiciation that the page is not responding.

 

Is there a conflict between this update and the Norton Toolbar or security settings within Norton Internet Security?  Is there a patch or am I going to have to reload my system every time this happens?

 

Thanks!

 

8

I deleted the same update on my desktop this evening and solved the problem there.  After the first couple of uses, IE9 works just fine without this update on both systems.  I installed this update on six systems at the Office, today, (they use Symantec Endpoint) without any problems - both 32-bit and 64-bit systems all Windows 7 Professional SP1.

 

I can disable the Norton Toolbar and all other add-ons, then reinstall the problem update. If it does work, then what?  I don't want to use the systems without the Norton Toolbar and all other add-ons.  I can use Internet Explorer (64-bit), without the Norton Toolbar (since it doesn't work anyway), and use all of the other add-ons just fine.

 

My desktop didn't have this problem, either time, until after a monthly Microsoft Update.  I suspected a conflict with the Norton Toolbar since everything worked fine in Internet Explorer (64-bit) but didn't pursue it further - other than search this and other forums.  When I reloaded both my desktop and the laptop I just purchased, I completed all Microsoft Updates before installing NIS - no problems on either system until yesterday's monthly Microsoft updates.  Both systems worked fine using Internet Explorer (64-bit).  This is why I believe the problem is a conflict between this monthly update and the Norton Toolbar.

 

If I can't find a solution to the problem, I'll probably install Mozilla Firefox until the problem is resolved in the future.  I know this can't just be happening to me on two systems and eventually the problem will receive enough attention to get resolved.

 

I will try the suggestion tomorrow and update with the results.

9

As I indicated yesterday, I  re-enabled the Norton Toolbar + the two ancilliary add-ons, applied the latest batch of Windows Updates for Windows 7 32 bit / IE 9, and today I see the SafeWeb icons if I search using the Searchbox as part of the Norton toolbar but I don't see them if I search using the Google toolbar search box which is my default ....

 

However on my systems I do not have the Identity Safe activated -- it's OFF in settings.

 

FWIW

10

I disabled the Norton Toolbar and all IE add-ons and reinstalled the problem update.  Internet Explorer would load like it wouldn't before but wouldn't load a webpage.

 

It sounds like yesterday's reply, from huwyngr, would imply that the problem would not be with NIS.  Since I have only had this problem on 3 times with systems with NIS on them and no others, I am still thinking this is a conflict with the Cumulative Security Update for Internet Explorer 9 for Windows 7 for X64-based Systems (whenever it is rolled out by Microsoft) and NIS.

 

I hope someone from Symantec will be able to identify this problem and that Symantec creates a patch for it.  I am confident that Microsoft will have no interest in helping to resolve the problem.

11
huwyngr wrote:

As I indicated yesterday, I  re-enabled the Norton Toolbar + the two ancilliary add-ons, applied the latest batch of Windows Updates for Windows 7 32 bit / IE 9, and today I see the SafeWeb icons if I search using the Searchbox as part of the Norton toolbar but I don't see them if I search using the Google toolbar search box which is my default ....

 

However on my systems I do not have the Identity Safe activated -- it's OFF in settings.

 

FWIW

Interesting.  Like Hugh, I do NOT have Identity Safe activated on my laptop either and I am not seeing any problems with IE9 after installing the MS updates.

12

Excuse me, but have you verified the Enable Norton Safe Web is checked in the NTB?

 

Norton Check in NTB.PNG

 

I have updated 2 Win 7 Home Premium 64 bit desktops, one runnning NIS v 20.2.1.22 and another running Norton Security Suite (Comcast) v 20.2.0.19 and do not see this situaton with either one.  By unchecking the Enable Norton Safe Web above and restarting IE9 does get rid of my web safe icons.

 

Yes, I have tried this in both Compatability and non-compatability mode.  I'm sorry, but I do not seem to have the probelm.

 

<edit>  Setting ID Safe to OFF or ON in Settings has no effect on seeing the Safe Web Icons - to the best of my knowledge ID Safe has nothing to do with the Safe Web icons.

13

I'm on 32 bit WIN 7 you are on 64 bit?

 

Maybe it's something to do with the IE 32 bit running under 64 bit Windows as default and to enable the toolbars?

 

Not your fault, I don't mean that <s>

14

I am using Windows 7 Ultimate 64-bit on my desktop and Windows 7 Professional 64-bit on my laptop.  Both systems have all Microsoft Updates installed except for the two Bing updates.  Both systems are using NIS (20.2.1.22).  With the problematic update, IE9 (64-bit) works just fine but IE9 (32-bit) does not.

 

Norton Toolbar never works with IE9 (64-bit) but works with IE9 (32-bit).  (This has nothing to do with the problem I am having.)

 

If I remove the problematic update, IE9 (32-bit) starts working again.

 

Disabling all the "add-ons" and Norton Toolbar doesn't make IE9 (32-bit) work with the problematic update installed.

 

I hope this clears up any confusion about the problem.

 

It looks like Symantec does not respond to this Forum, so I will probably make the switch to Mozilla Firefox since none of the replies have offered an option that solved the problem.  It looks like I am first person, on this forum, to mention this problem.  I will check back from time to time to see if this problem comes up frequently enough for Symantec to notice and research it for a solution.

15

Unrelated question - Do any of the Admins or do Symantec Employees ever respond to problems on this forum?  If not, I clearly misunderstood the nature of this forum.  Perhaps this is a "users" forum.

 

I have been a member of the HP Enterprise Business Community forum for several years and most of the members are everyday users.  Answers to unusual or advanced problems are hard to come by there most of the time.  Occasionally a "HP Pro" will respond to a question on this forum but you learn quickly to address questions to a handful of the "Founder" members based on the product in question.

16

Hi,

 

Can you install firefox or Google chrome and confirm if those browsers can connect to internet?

 

Thanks

17
mcapehart wrote:

Unrelated question - Do any of the Admins or do Symantec Employees ever respond to problems on this forum?  If not, I clearly misunderstood the nature of this forum.  Perhaps this is a "users" forum.

 

I have been a member of the HP Enterprise Business Community forum for several years and most of the members are everyday users.  Answers to unusual or advanced problems are hard to come by there most of the time.  Occasionally a "HP Pro" will respond to a question on this forum but you learn quickly to address questions to a handful of the "Founder" members based on the product in question.

I think you have your answer:

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/IE-9-32-bit-does-not-work-After-Microsoft-Updates-Norton/m-p/910967#M231879 

 

It is a user to user forum moderated by Norton Staff and with participation from Norton Staff -- names in red -- some on a regular basis and some as time from their regular jobs as programmers, management etc permits. It's a very valuable feature that the vast majority of Norton Staff who participate here are directly involved in "constructing" the programs and are not, valuable as they are, specific supprt staff ..... learning goes in both directions.

18

I would like to chime in that I have Norton Internet Security 2013 and the 64 bit of Windows Installed (Windows Home Premium X64 SP1).  IE9 32 bit works just fine on my PC and I have installed all the security updates (including the problematic IE9 Rollup update you were having problems with).

19

Hello All, first post here.. Been using norton since the '90's (lol) essentially only the yearly update interactions with software. until recently that is.. 

 

Came across this, after my browsers too, stopped working.. Thought I'd add a bit.

 

About 2 weeks ago I also had a problem where the 32 bit browsers (chrome and ie9) stopped connecting to the internet.  I had been at a hotel prior, so kind of assumed I 'caught something' on the public network.  The main norton window was also inaccessible.  Researched that and NRT + reinstall worked that time. 

 

Now this morning again.. Chrome shows, but locks, never showing norton toolbar and eventually giving an unresponsive message for identity safe.  IE9 32bit shows itself but locked, never to recover and ie9 64bit works fine (no identity safe/toolbar) also, upon double clicking on norton desktop icon, nothing happened and eventually a few minutes later a 8504, 100 message comes up for norton and the page says to reinstall norton..

 

Wait, c'mon really, again?? this isn't like reinstalling java or something, I have backups setup with locations, inclusions and exclusions, rules, ports, scans, etc,etc arrgh.  so here's what I did if you're saying arrgh too:

 

-removed windows security updates installed on 2/14.

-restarted (once after removed all)

-opened main norton from desktop icon, worked ok. ran liveupdate, found 4 updates:

     norton web protection definitions-critical

     norton smart virus definitions x64-recommended

     norton pulse updates-recommended norton 2013

     reputation revocation list-recommended

-restarted incase but was not prompted to.

-reinstalled windows updates that were previously removed (windows has to restart quite a few times here) I saved 2792100 and 2797052 for last since were both mentioned here and figured one would reproduce the problem, it didn't! :) ie9 32bit is stll a bit slow to start the first time, but functioning properly again!

 

workaround found for chrome, after identity safe unresponsive message i had a short time to click address bar and go disable identity safe plugin. no workaround found for ie9 32bit, browser locks when attempt to open and when you go to internet from control panel norton is not listed there to disable.

 

long story short - removed windows security updates installed on 2/14 (didn't do .net ones also applied same day) restarted, ran liveupdate which found 4 updates.  Installed them, then reinstalled said windows update and all is well.

 

Thanks all for helping me solve my jigsaw puzzle! hope this can help someone else now :)

jb

 

20

I'm Vista SP2 NIS 19.9.1.14  IE9 and since the Microsoft updates iexplore.exe is sometimes running at 170,000 K but alot of times it goes up to well over 300,000 K and nearly half my physical memory is chomped up.

 

Should I try uninstalling the update for IE9 and reinstalling?

 

Edit: 32bit