By downloading ccleaner dot com I catched this truvi monster, which I deleted in the files, but - of course - it is still there and Norton does not recognize it as a thread. Every time I click on Internet Explorer I get this search page instead, which I do not dare to use. I downloaded Norton Power Eraser but I cannot get that running. The error message stated that Norton cannot scan Windows 8 from an earlier version of windows - -which I do not understand. The message window did not allow me to copy it to be pasted here, my guess is that that error message is part of the malware. My notebook is hp streamer and new.
I wonder whether anyone can advise me what to do. Please, if so, tell me in simple English because I am not an IT professional, just an 79 year old, fond of computers. Thanks for your attention!